Member Support - Health and Benefits Analyst (APAC)

• Excellent written and verbal communication skills in English 
• Good understanding of benefits plan in Asia Pacific countries, in particular Philippines, Hong Kong and Singapore. 
• Strong client service orientation and ability to respond to multiple stakeholders effectively and in a timely manner 
• Ability to work on multiple tasks in a fast-paced environment while adhering to strict deadlines and quality is a must 
• Flexibility and proven ability to identify and resolve complex issues at root cause 
• Familiar with call center telephony system 
• Well organized and detail oriented 
• Preferably experienced in conducting transitions/ knowledge transfer activities. 
• Highly developed problem solving, critical thinking and analytical skills 
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives. 
• Excellent interpersonal skills and a collaborative management style 
• Self-starter attitude and ability to establish priorities, work independently and with limited supervision 
• Excellent Microsoft Office skills, particularly in Excel and PowerPoint 
• Bachelor’s degree preferred 
• Able to manage shift rotations as this project requires 24x7 shifting schedule 
• Able to do outbound calls with HR, vendor in terms of managing issues/cases 

• 5+ years’ experience working with Health and Benefits plans, ideally gained in a call center division of a benefits brokerage firm/BPO/Insurance Company  
• Knowledge and experience in organizational effectiveness and operations management, implementing 
  best practices 

WTW is an equal opportunity employer.