TechBar Lead (H/F)

•    Minimum of 3-5 years’ experience as an onsite support technician for Local Services (On-site Support Services) Technology Services, including experience in team leading and people management.
•    Desired Qualifications, Microsoft Intune fundamentals and Microsoft Azure fundamentals
•    Understanding of Information Technology Infrastructure Library (ITIL) principles for delivering standardized IT services.  
•    Strong Customer Service and Communication Skills: Demonstrated ability to assist customers effectively with intermediate to advanced English proficiency, ensuring clear communication and a positive experience.
•    Ability to adapt to changing technologies and user needs.
•    Proven ability to resolve and set up hardware to include desktops, laptops, and technical equipment. 
•    Previous experience dealing with change delivery of local technical service teams.
•    Previous experience of working with large service provider for delivery of effective solutions and services.
•    Propagate a culture of excellence, openness, communication, and support.
•    Assist in the ongoing development and implementation of solutions that are appropriate for the WTW environment.
•    Apply technology awareness and associated management skills to guide Service partner and other team members to achieve their full potential.

The Company 

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact:  Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.