jessica melville

jessica melville


Karen Patel

Team Sales & Client Management
& Virtual Assistants Team

Segment Corporate

Location Mumbai, India

Years hired 2016, 2018, 2019 – present

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Personal interests

Learning new skills, exploring new places and cooking are my passions.

Can you describe your career progression within Willis Towers Watson?

I am very proud of my career journey at Willis Towers Watson. I started off in 2016 with limited knowledge of administrative tools but thanks to my efforts and support from other colleagues, I am now in charge of assisting multiple senior leaders. I’m also very pleased with all the skills that I’ve learned within a short period of time. For example, after receiving training from another team, I quickly learned how to manage various administrative-focused software and internal tools to the point that I’m now responsible for upskilling other colleagues!

Working closely with senior leaders has empowered me to showcase my administrative skills – I’m considered the backbone of our operations for the Sales & Client Management Team. This, combined with the support of my manager, has enabled me to work on different types of projects and pick up additional responsibilities, such as managing post-training reports and feedback for our Sales & Client Management Team.

What is your proudest achievement since joining Willis Towers Watson?

My proudest achievement so far is receiving the ‘Customer Delight Award’ and seeing my manager’s, Jenita Monteiro, feedback about my work which praised my teamwork skills, proactivity and positive spirit.

What do you like best about working at Willis Towers Watson?

There are lot of positive things about working at Willis Towers Watson, but if I had to choose one it would be the recognition we receive for our hard work and efforts. Colleagues and leaders continuously show their appreciation for the work I do. This feels great and motivates me to continue developing my skillset and take on more exciting projects.

How would you describe the culture at Willis Towers Watson?

The company’s culture is supportive and flexible. We have great flexible work policies and benefits that have been highly appreciated during the COVID-19 pandemic and lockdowns around the world. In addition, Willis Towers Watson is constantly putting its people’s wellbeing at the forefront: we have numerous company-led initiatives that focus on our colleagues’ physical and mental health, such as virtual yoga sessions and the ‘Employee Assistance Program for Mental & Emotional Wellbeing’. This program helped me enormously after I developed anxiety about being re-infected with Covid-19 and potentially losing a loved one.

Based on your experience, what advice would you give someone considering applying for a role at Willis Towers Watson?

In my opinion, Willis Towers Watson is the best to company to grow with. Whether that’s learning new skills or tools, understanding how to operate in a complex global company or progressing onto the next role or challenge. I’ve found nothing but supportive leaders and that my hard work is always appreciated.