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SERVICE CENTER


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SERVICE CENTER


OVERVIEW

KNOWLEDGE. WE HELP YOU SHARE IT.

Do you like providing clients with the most professional and knowledgeable service you can? Then Willis Towers Watson is the place to be. Of all employees and retirees that have ever used our benefits administration service center, 96% have been satisfied with the service they received and in a 2017 assessment of our benefits administration service center’s handing of participants’ calls, the average grade of response quality for calls to the center was 94 on a scale of 0 to 100. You could join us as a Call Center Operative, Customer Service Representative or Supervisor, Service Center Manager, Benefits Advisor, Claims or Application Data Processor, or Accounting or Licensing Specialist – the list goes on.

How are we able to provide such outstanding service? One reason is because we make sure everyone in our team has the right knowledge, skills and information at their fingertips. So when you join us, you’ll have everything you need to educate customers, explain benefits processes to them, and resolve any issues they may have.

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HOW WE WORK

99% of callers to our benefits administration service center have their questions answered or issues resolved during their first call. And we want to keep it that way. That’s why, when you join us as one of our Customer Service Representatives, we’ll make sure you have access to web-based desktop technology and real-time information about your area of expertise. We also offer a range of training, tailored to each client’s specific products.

KEY PEOPLE

 
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HEALTH AND SAFETY AT WORK

We have ramped up our cleaning regime to ensure our offices are a safe place to work for our colleagues. This includes providing hand sanitizers at entrances and exits, thorough and frequent cleaning of our offices and reorganizing desks to ensure social distancing is maintained. More information on this will be provided at the application stage.

Meet our people

Laura Punzón
Service Center

Laura Punzón

January 24, 2019
Team Leader Madrid, Spain Service Center
https://cdn-static.findly.com/wp-content/uploads/sites/830/2019/01/20.jpg 273 280 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-01-24 14:31:262019-06-25 10:04:17Laura Punzón
Nick Alexander
Service Center

Nick Alexander

January 24, 2019
Senior Enrollment Operations Manager/Tempe Site Lead(Director) Tempe, Arizona Service Center
https://cdn-static.findly.com/wp-content/uploads/sites/830/2019/01/32.jpg 273 280 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-01-24 14:23:272020-05-25 10:10:47Nick Alexander
Laura Punzón
Service Center

Laura Punzón

January 24, 2019
Team Leader Madrid, Spain Service Center
https://cdn-static.findly.com/wp-content/uploads/sites/830/2019/01/20.jpg 273 280 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-01-24 14:31:262019-06-25 10:04:17Laura Punzón
Nick Alexander
Service Center

Nick Alexander

January 24, 2019
Senior Enrollment Operations Manager/Tempe Site Lead(Director) Tempe, Arizona Service Center
https://cdn-static.findly.com/wp-content/uploads/sites/830/2019/01/32.jpg 273 280 aibel https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/01/19100335/wtw-logo.svg aibel2019-01-24 14:23:272020-05-25 10:10:47Nick Alexander
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AWARDS AND RECOGNITION

We are proud of all our achievements, at Willis Towers Watson, many of which have been recognized by organizations and institutions around the world.

 
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Disability Confidence – Employer

UK

Disability Confidence – Employer (Level 2) certification

ISE Awards 2021 Finalist

UK

ISE Awards 2021 Finalist

BBP

Global

BPP Apprentice of the Year Awards 2020 – 2nd place

Princess Royal Training Award 2020

Global

Princess Royal Training Award 2020

International Association of Black Actuaries

Global

International Association of Black Actuaries (IABA)

Center for Talent Innovation

Global

Center for Talent Innovation

best places to work

Global

Corporate Equality Index

Stonewall

U.K.

Stonewall

my G work

Global

myGwork

Time to change o r g

U.K.

Time-to-change.org

Employability

U.K.

EmployAbility

BRIGHT Network

U.K.

BRIGHT Network

Working families o r g

U.K.

Workingfamilies.org

L G B T Insurance Network

U.K.

LGBT Insurance Network

Lloyds’ Ex Military Network

U.K.

Direct Employers

Operation Impact

U.S.

Operation Impact

The Posse Foundation

U.S.

The Posse Foundation

AARP employers pride signer

U.S.

AARP

The Forum on Workplace Inclusion

U.S.

The Forum on Workplace Inclusion

N U E Awards 2019

U.K.

NUE Awards 2019

Top Companies for Graduates

U.K.

Top Companies for Graduates

Top Companies for Apprentices

U.K.

Top Companies for Apprentices

Apprenticeship Programme of the Year Finalist Badge

U.K.

The Learning Awards 2020

Best Student Employers Badges

U.K.

RateMyPlacement Awards 2022-2023


 
PreviousNext

Disability Confidence – Employer

UK

Disability Confidence – Employer (Level 2) certification

BPP

Global

BPP Apprentice of the Year Awards 2020 – 2nd place

Princess Royal Training Award 2020

Global

Princess Royal Training Award 2020

International Association of Black Actuaries

Global

International Association of Black Actuaries (IABA)

Center for Talent Innovation

Global

Center for Talent Innovation

best places to work

Global

Corporate Equality Index

Stonewall

U.K.

Stonewall

my G work

Global

myGwork

Time to change o r g

U.K.

Time-to-change.org

Employability

U.K.

EmployAbility

BRIGHT Network

U.K.

BRIGHT Network

Working families o r g

U.K.

Workingfamilies.org

L G B T Insurance Network

LINK U.K.

LGBT Insurance Network

Lloyds’ Ex Military Network

U.K.

Direct Employers

Operation Impact

U.S.

Operation Impact

The Posse Foundation

U.S.

The Posse Foundation

AARP employers pride signer

U.S.

AARP

The Forum on Workplace Inclusion

U.S.

The Forum on Workplace Inclusion

N U E Awards 2019

U.K.

NUE Awards 2019

Top Companies for Graduates

U.K.

Top Companies for Graduates

Top Companies for Apprentices

U.K.

Top Companies for Apprentices

Apprenticeship Programme of the Year Finalist Badge

U.K.

The Learning Awards 2020

Best Student Employers Badges

U.K.

RateMyPlacement Awards 2022-2023

Willis Towers Watson

At Willis Towers Watson, we believe in equal employment opportunities, and we are committed to developing a diverse workforce and creating an inclusive work environment where everyone is respected, valued and appreciated. We do not tolerate any form of unlawful discrimination, nor do we support any action or initiative that infringes upon any human right.

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We’re committed to equal employment opportunity, and provide reasonable accommodations to all applicants. If you would like to request any accommodations from application through to interview, please email candidate.helpdesk@willistowerswatson.com

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