Artificial Intelligence (AI) DevOps

This role will primarily focus on providing technical capability to the ICT Consultancy business on their technology and related IT requirements with a focus on AI to execute client proposals and projects. There may be direct support to key client projects as required. The primary focus is on how AI will help the ICT Consultancy business to enhance automation, delivery velocity, reliability, and operational maturity. The role blends technical delivery and AI‑driven engineering, ensuring that CTS implementation projects are delivered consistently while developing and maintaining intelligent automation frameworks and architectures that support operational and cross‑functional technology teams.

Work location: London/Reigate

The Role

The responsibilities will include:

• Help to design, build, and maintain AI‑augmented DevOps pipelines, integrating LLM‑powered tooling, automated testing, code generation, observability, and environment provisioning.
• Develop automation for operational workflows (permissions, tagging, remediation tasks, infrastructure housekeeping, monitoring pipelines)
• Help to build foundational components that allow delivery teams to benefit from AI‑assisted operations, such as intelligent event triage, automated runbooks, and anomaly detection.
• Assist with the adoption of modern DevOps practices: GitOps, IaC (Terraform), CI/CD pipelines (Azure DevOps/GitHub Actions), and container/cloud‑native architectures.
• Implement as necessary any and all of the security processes required for operational suitability within WTW for solutions (including SAST and DAST processes)
• Ensure operational stability, observability, and controlled evolution of AI and agentic systems for the ICT Consultancy business
• Maintain & support AI tools and AI based systems once deployed and help with onboarding & offboarding
• Ensure data generation and monitoring (production grade telemetry, traceability, evaluation, regression control ) of AI solutions allowing for AI system performance optimization over time
• Develop and implement scalable and reliable build processes for AI solutions
• Identify and feedback inefficiencies in AI solutions and ensure suitable prioritisation to drive continuous optimisation
• Work with the ICT consultancy practice to ensure that they understand best practices for secure application development life cycle
• Provide clear communication of, outstanding deliverables, and any noted risks to senior stakeholders
• Ensure compliance with WTW standards and policies from Information Cyber Security for any AI solution

• Produce detailed, high-quality documentation of all delivered work.

What you’ll bring 

Technical Skills

• Strong demonstratable experience across cloud technologies - Azure preferred including Microsoft AI Foundry and Copilot Studio.
• Extensive knowledge of DevOps engineering, including CI/CD, infrastructure-as-code, pipeline automation, and cloud‑native deployment models.
• Hands‑on experience with AI integration into DevOps workflows (e.g., LLMs, automation agents, API orchestration, AI‑enhanced monitoring).
• Strong proficiency in scripting and automation (Python, PowerShell, YAML pipelines).
• Understanding of observability tooling (App Insights, Log Analytics, Prometheus/Grafana, DataDog, or equivalents).

Implementation & Delivery Skills

• Demonstratable ability to lead complex technology implementations.
• Capability in project planning, release management, change control, and structured delivery.
• Proven ability to translate operational needs into engineering solutions and vice versa.

Leadership & Communication

• Excellent communicator across technical and non‑technical audiences.
• Capability at multi-level stakeholder management, and expectation setting.
• Experience working in a team with a diverse set of skills & multiple stakeholders.
• Proficient in producing stakeholder reporting and documentation.

It would be preferable that the candidate would also have the following experience:

• Multi-industry background.
• Experience of working in or with consultancy led businesses.
• Solid experience with DevOps/SRE/ML Ops & AI tooling.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com