Associate Director - FINEX Cyber Insurance Practice

WTW GB Cyber Insurance team in London, part of FINEX GB is looking for a Cyber insurance professional to support and lead UK domiciled large and complex risks. The role sits at the intersection of client service, market-facing broking, and wider WTW GB collaboration, offering exposure to a wide range of industries, clients, and stakeholder groups.

The Role

Broking and Servicing

• Directly handle large/complex placements in a lead broking role
• Prepare client and prospect presentations
• Work with other colleagues and stakeholders in determining appropriate strategy and solutions for structuring and pricing on each placement, this can include Risk and Analytics and Risk Consultancy
• Identify appropriate markets and determine placement strategy using cyber insurance placement acumen whilst adhering to BU’s protocols
• Create and grow relationships with underwriters in London
• Lead wording discussions with insurers and producing offices with the support of GB Cyber Coverage Specialists
• Contribute to the development of non-account-specific Cyber & TMT initiatives
• Assist in achieving the goals and objectives of the Cyber Insurance Practice and FINEX GB, and contribute to the goals and objectives of the Global Cyber Insurance Practice
• Support the overall operational governance and decision-making process
• Travel as and when required
• Ensure adherence to WTW policies, procedures, and all regulatory requirements

Client Relationship Management

• Understand the clients’ business, objectives and risk management needs and look for solutions through the provision of ongoing service
• Develop account service strategy for individual clients in line with Business Unit (BU) process
  Draw on expertise from specialist technical teams within the BU and across the Group for clients as required
• Determine placement strategies to deliver suitable solutions, including price and structure, which meet each clients’ needs
• Accountability for client service and relationship development with producing offices, direct clients and other stakeholders

Placement Management

• Manage compliant processing of contracts as per FCA and contract certainty requirements
• Understand, apply and where necessary explain the BU policies and procedures
• Assist with loading of data into the relevant WTW systems
• Ensure operational and service delivery in line with Group policies
• Support and deliver the end-to-end ongoing client service
• Ensure accurate budgeting, forecasting and tracking of revenue
• Work with senior colleagues in the development of service plans that define the engagement and timing of engagement with the client
• Manage KPIs/SLAs to ensure targets are met.

What you’ll bring

• Competencies
• Extensive knowledge of Cyber insurance
• Preferably ACII qualified or working towards the ACII qualification
• Experience in broking large/complex Cyber insurance
• A focus on excellence and a track record of delivering high levels of client service
• Some managerial experience is preferred but not essential  
• Ability to analyse and provide concise conclusions
• Ability to work both independently and as part of a wider team
• Business and political awareness
• Excellent interpersonal skills with proven ability to build effective relationships, at all levels, with clients, prospects, associates, insurers, and external specialists

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com