Client Advocate

The Role

The Client Advocate is responsible for managing client relationships and ensuring a seamless client experience. The CA leads and coordinates teams of consultants across WTW, including brokers, service colleagues, and claims advocates, to deliver efficient and effective support. This role requires strong leadership, communication, and project management skills to align resources with client needs.

A Client Advocate (CA) will need to have:

• Strong negotiation skills
• Strong management skills (mentoring and leading ACAs; coordinating with brokers)
• Strong project management skills
• Strong presentation skills

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

• Retains and manages a complex book of business while ensuring client satisfaction
• Establishes comprehensive understanding of each client’s industry, business, and objectives
• Provides strategic planning and consulting advice to clients, monitoring insurance and risk management needs in collaboration with WTW resources, practice, and industry groups
• Coordinates delivery of the E365 Plan and Client Stewardship report
• Engages and integrates WTW resources to support the client experience
• Designs and delivers client presentations, stewardship reports, service plans, and schedules

Hybrid working opportunity based out of Chicago or within the Midwest, with required in-office time and client travel.

The Requirements

• 10+ years of commercial Property & Casualty experience in a client facing role or demonstrated ability to fulfill role responsibilities
• Experience with large and complex Healthcare & Life Science clients
• Strong knowledge of coverage forms to analyze program design, identify coverage gaps, and provide ongoing consultation
• Ability to interpret, analyze, and present analytical models
• Relationship management skills to leverage internal and external resources and drive conflict resolution
• Negotiation skills to develop solutions and secure consensus across stakeholders
• Strong communication skills, including group presentations and technical discussions
• Strong project management experience with large, complex, or multi-dimensional accounts
• Receptive to feedback, with strong critical thinking and adaptability
• Proficiency in Microsoft Office, especially Excel and PowerPoint, and familiarity with relevant online tools
• Active P&C insurance license with required continuing education

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.