Client Advocate

We are seeking a Client Advocate to join our GB Retail team.

The position has two primary areas of responsibility.  Firstly, as business developer taking responsibility to win new clients and support the Regional Director (RD) with the growth of the region. Secondly, as account director taking responsibility for the smooth running, growth and development of client accounts.

You will retain a client book with the expected split of time to be 60/40 growth and development/client work.  

You will work with the business development team and be part of the sales community, working to develop your own prosects individually and alongside the team.

You will be leading by example, ensuring that client service level standards and performance are consistent with agreed levels, flagging any concerns to the RD to enable them to step in and support as required. 

The Role

•    Working with the Regional Director and Business development team to develop opportunities with key prospects within the Northeast of England.
•    Developing own book of prospects 
•    Contributing to the sales strategy within the Northeast area.
•    Networking and meeting local/relevant business leaders in the community
•    Active use and promotion of WTW on linked in. 
•    Collaborating with other WTW colleagues, lines of business and practice leaders to deliver the best WTW solutions to prospects possible
•    Maintaining a personal portfolio of clients 
•    Being part of the Account Director community to utilise the full breadth of skills and experience from the broader WTW business, to connect WTW and deliver the best of WTW to our clients and our prospects and sharing best practice.

What you’ll bring

•    Excellent and proven client relationship and management skills
•    Demonstrable track record in development and winning of prosects 
•    Strong leadership skills.
•    Excellent stakeholder management skills with the ability to influence within a complex environment
•    Strong facilitation skills – able to use inclusive and collaborative styles to manage ambiguity, gain agreement and manage conflict
•    Strong skills in problem solving
•    High levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives
•    Strong communication, negotiating and influencing skills
•    Strong awareness of compliance environment with thorough understanding of conduct risk
•    A proactive ambassador for WTW in the external business community.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com