Client Relationship Manager - Health and Benefits (SME)

Are you passionate about helping employers build healthy, high-performing workforces? Join our Health & Benefits (H&B) team at WTW, where you’ll manage and grow a portfolio of SME and medium size clients delivering innovative benefits solutions and expert advice.

The Role

• Manage and grow a portfolio of new and existing SME clients, ensuring their Health & Benefits needs are met.
• Consult on group and medical insurance and provide advisory services on a range of employee benefits.
• Negotiate with providers on renewals, claims, and broking support.
• Deliver market updates, legislative changes, benchmarking, and best practice insights.
• Oversee policy placement, annual renewals, and day-to-day portfolio administration.
• Conduct education sessions for employers and employees on H&B programs.
• Support new business opportunities and contribute to tenders.
• Stay up to date with market trends, legislation, and industry developments.
• Maintain compliance with RG146 and undertake ongoing professional training.

The Requirements

• Industry-related qualifications and a relevant business degree (preferred).
• Knowledge of Medical, General, and Life insurance markets.
• Experience managing client relationships at HR Director/CFO level.
• Understanding of employee benefits, including wellness programs.
• Strong communication skills and proficiency in Microsoft Office.
• Prior experience in the H&B market is desirable.
• Commitment to inclusion, diversity, and continuous learning.

If you believe you have the skills and passion for this role, but don't meet every single requirement, we still encourage you to apply. We'd love to have a conversation and see if you could be a great fit for our team.

Why Join WTW?

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

• Annual bonus
• Company paid salary continuance insurance
• Life and TPD insurance 
• Hybrid working
• Networks (Gender, Wellbeing, Pride)
• Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds. 

In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com