Crisis Management Alert:24 Risk Advisory Consultant

We’re excited to offer a great opportunity to join our team as a Risk Advisory Consultant, specializing in corporate security and / or business resilience. The successful candidate will be part of our US-based Alert:24 Risk Advisory team within WTW’s Crisis Management specialty division.

WTW is an S&P 500 company with a global footprint and over 45,000 employees. WTW provide consultancy services, risk management and insurance broking to clients. Crisis Management is a global specialty division within WTW’s insurance broking arm providing insurance products to protect client’s people and assets. WTW’s Crisis Management division offer insurance products such as Special Crime (formerly known as Kidnap for Ransom), Active Assailant, Accident & Health, Contingency and Terrorism & Political Violence.

Alert:24 is WTW’s in-house security and business resilience advisory, and 24-hour crisis support practice. Alert:24 provide intelligence, consultancy and training solutions to help our global client base identify, monitor, and manage their risks. With three operations centers around the world, the team also provides clients 24/7 response triage, advocacy, and support.  (Please note this is NOT a Cybersecurity/ IT position).

The Role

The successful candidate will join the North America Alert:24 Risk Advisory team as a Security & Business Resilience Consultant. This is a full-time role that requires regular travel across North America. We offer hybrid working from one of our 60 US offices, with a preference for candidates located near our key hubs in Houston, Chicago, New York, or Miami. 

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Delivery of Alert:24 Risk Advisory services

• Serve as a technical expert in Security Risk Management and/or Business Resilience, leading a variety of client engagements across sectors in North America. This includes developing plans and policies, conducting site assessments, and delivering training and crisis management exercises.

• Collaborate with the Project Management Office (PMO) to ensure project excellence and a seamless client experience.

• Identify opportunities to refine operating procedures, client interfaces, and methodologies.

• Develop technical content for presentations, training materials, e-learning, and marketing.

• Maintain up-to-date knowledge of key risks, methodologies, tools, standards, and industry developments through continuous professional development.

Support to North America Risk Advisory Lead

• Play a key role in expanding our presence in North America by working closely with regional and global teams to raise the profile of Alert:24 and build relationships with clients and WTW colleagues.

• Provide feedback on the performance of our third-party specialist network and contribute relevant contacts from your own network.

• Support project scoping by contributing technical insights to delivery approaches.

• Participate in client feedback cycles following service delivery.

• Assist in developing and executing the regional content strategy, including articles, presentations, and webinars.

Support of the wider Crisis Management team 

• Alert:24 is a key differentiator for WTW among insurance brokers. The successful candidate will support the Crisis Management broking team in North America during client and prospect meetings.

• Clearly articulate the Alert:24 offering to clients and internal stakeholders.

The Requirements

• Minimum of 7 years’ experience in security and/or business resilience consulting, management consulting, corporate security, or business continuity. Demonstrated consulting experience will be highly valued.

• Proven ability to understand client needs, design appropriate solutions, and communicate effectively with both clients and colleagues.

• Self-motivated and dependable, with a track record of independent problem-solving and delivery.

• Experience working on client sites and delivering training or exercises.

• Quick learner with the ability to confidently engage with clients on new topics.

• Strong communication skills, including comfort with formal presentations and webinars.

• Familiarity with US federal and state regulations and industry standards (e.g., ISO’s).

• Strong interpersonal skills and the ability to build relationships with diverse stakeholders.

• Ability to manage multiple tasks and stakeholders simultaneously.

• Excellent report writing and presentation skills using the Microsoft Office suite.

• Willingness to travel up to 30% of the time.

Desirable 

• Deep expertise in one or more of Alert:24’s core service lines: Security Risk Management and Business Resilience.

• Active involvement in relevant industry associations (e.g., ASIS, OSAC, GBTA, ISRM).

• Experience working with geographically dispersed teams.

• Conversational proficiency in another language.

• Familiarity with insurance and/or security and medical crisis response services.

• Experience supporting proposal writing and sales efforts.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Company Benefits 

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets