Health & Benefits Shared Services Administrator

About The Team (Health & Benefits)

Our services are broad and deep and cover all forms of welfare benefits from medical to life insurance to voluntary benefits and more, through offerings such as vendor selection and plan management, actuarial and financial, health promotion, pharmacy, absence and disability management, claims audit, and others. 

We combine our technical expertise with data analytics, research, benchmarking and technology to design, deliver and manage comprehensive and flexible programs that create competitive advantage and enhance wellbeing.

The Role – Shared Service Executive 

Requirements 

• Proficient in MS Outlook, Forms, Teams, OneNote, Word, EXCEL and PowerPoint including:

  1. Ability to extract reports from systems

  2. Creating surveys and polls

  3. Excel basic data entry, filtering, formatting, data scrubbing, pivot table and graph creation

  4. PowerPoints skills to update data, formatting, creating charts and icons

  5. Outlook and Teams calls and channel setup, facilitate and record meetings 

• Proficiency in SharePoint including site setup, configuration and design changes including folders and tagging files and managing user permissions

• Proficiency documentation skills such as log updates in tracking logs, always take meeting notes, update relevant trackers and prep before meetings.

• Proactively monitor tasks delegated by the stakeholders to ensure they are achieved within agreed deadlines. 

• Co-ordinating with Cross Functional Teams to ensure deliverables are met. 

• Able to secure resources, manage stakeholder expectations, and drive project outcomes.

• Should be able to coordinate and maintain cordial relationship with all members of the team. 

• Team engagement, collaboration with other colleagues/peers and broader team. Being engaged and present during meetings and calls. 

• A motivated self-starter with strong interpersonal and preparation skills including being aware daily and weekly responsibilities and meetings and showing up prepared and ready to engage in the discussion.

• Work involves handling confidential information requiring discretion on the employee's part.

Skills & Knowledge:

• Excellent verbal & written English communication skills
• MS Office Proficiency
• Project Management skills
• Stakeholder Management (Onshore/Offshore)

Qualification & Experience:

Graduate of any discipline

2 – 3 years of relevant Admin support/Executive Assistant experience.

Experience in handling geographically diverse stakeholders- (Preferable US/UK)

The Application Process

• Stage 1: Online application and recruiter review
• Stage 2: Pre-recorded video interview
• Stage 3: Live video or in person interview with hiring manager and team
• Stage 4: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com