Senior Claims Advocate

Senior Claims Advocate

A Senior Claims Advocate with relevant years of experience within the Construction, Energy, and/or Property & Casualty sectors. Deliver high quality Claims Service to our single client Bechtel, ensuring that Key Client Outcomes are delivered to pre-defined service standards. Recent experience of casualty claims would be helpful. Working knowledge of the Eclipse system is preferrable but not essential.

The Role:

Loss Negotiation & Client Management

• Personally accountable for Key Client Outcome (KCO) five, comprising:
  • Claims paid as contract within reasonable time
• Ensure the prompt resolution of market-related loss issues and queries
• Ensure that all broking is prioritised and completed within targets and exceptions monitored and actioned until completion
• Ensure that all financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring
• Build constructive relationships and lead correspondence with Client and associated underwriters, third parties and service providers, under the guidance of more senior Claims Advocates, and with due reference to the Client Service Proposition initiative
• Negotiate appropriate claims authorities and claims funds with insurers / reinsurers
• Immediate notification to insurers / reinsurers on receipt of advice of claim, responding where required
• Negotiate claims settlements with insurers / reinsurers, based on market knowledge, to minimise client loss (leading on contentious claims and with due regard to consequential loss)
• In the event of high-profile claims, work closely with Group colleagues and maintain internal and external communications with records of these being made as appropriate
• Travel as required (catastrophe losses or claims reviews)
• Support Sales team in conjunction with Claims Handlers by producing accurate and updated renewal information
• Work with Group colleagues to identify and capitalise on account penetration and cross selling opportunities within the client / prospect base
• Provide input on corrective action required to enhance process performance across Claims areas 
• Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements
• Monitor underwriter / reinsurer and service provider performance and take appropriate action as required to guarantee the client’s best interests
• Provide input to and reference the Willis Quality Index, as appropriate and required
   

Other

• Provide input to more senior Claims Advocate on BU approach to Client Service Proposition by client stream
• Support more senior Claims Advocate in respect of appraisals and reviews, as required
• Oversee the provision of accurate management information, as required

• Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register

• Participate in loss prevention and claims seminars, as required.

The above list is intended to be as accurate a reflection of the role as possible. However, it may be revised from time to time if different tasks commensurate with the role or level of responsibility are needed to be performed and/or when circumstances change.

What you’ll bring 

• Preferably with relevant professional qualification e.g. (ACII/FCII/CILA)

Skills:
• Query Management

• Compliance Management

• Organisation and Prioritisations 

Knowledge/Experience:
•    Market relationship management
•    London Market Negotiation
•    Technical knowledge

Required Mind-set and Behaviours:
•     Willis Values and Behaviours will underpin all roles and will guide performance criteria

What we offer
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com