Account Manager - Workplace Risk

The Role

Provide claims consulting services to a portfolio of clients.

• Provide advice and advocacy across the fundamental drivers that impact frequency, severity and duration of workers’ compensation claims
• Provide advice and support through the initial stages of an injury and potential high-risk claims
• Engage in regular and ongoing discussions with the Insurer ensuring initial and ongoing claims management strategies are implemented and appropriate investigations are conducted until claim finalisation
• Participate in claims reviews, case conferences and other strategic claim meetings as required, to drive outcomes
• Provide a help desk service for technical advice 
• Represent clients at formal and informal proceedings as required (e.g., District Court, Workcover WA)

Provide end to end return to work and injury management services to a portion of SME clients.

• Provide an initial point of contact for work-related injuries to undertake initial triage and set the RTW strategy in consultation with the key client stakeholders
• Provide day to day management of workers compensation claims including, claim lodgements, certificate management, development of RTW plans, develop, action and monitor claim management strategies
• Facilitate the collaboration between the injured worker, key client stakeholders, insurers, rehab providers, lawyers and medical providers to ensure swift claims closure whilst minimising expense
• Regular attendance at client meetings, including site visits, with key stakeholders to drive cost efficient outcomes

Other Duties Include:

• Collaboration with the workplace risk team and brokers, locally and nationally 
• Manage and maintain strategic relationships with Insurers and Service Providers
• Contribute towards business development  

The Requirements

• Substantial injury management or workers’ compensation/industry experience is essential
• Proven experience in complex workers compensation and related matters
• Demonstrated understanding of claims management processes
• Excellent report writing and correspondence skills
• Excellent oral communication both on individual and group basis

Note: Employment-based visa sponsorship and/or assistance is not offered for this specific job opportunity. 

Why Join WTW?

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

• Annual bonus
• Company paid salary continuance insurance
• Life and TPD insurance
• Hybrid working
• Networks (Gender, Wellbeing, Pride)
• Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds. 

In the spirit of reconciliation, WTW acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. 

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.