Application Support Analyst

Responsibilities

• Ensure coverage and support of Critical Incident Management and Problem Management
• Execute critical incident response procedures
• During active incidents, document key activities in real time and record important information
• Perform business analysis related to disruptions in critical production services
• Lead postmortems to identify root causes and prevent reoccurrences
• Partner with different teams to ensure implementation of corrective actions and improvements
• Maintain incident management policies, procedures, and documentation
• Track key performance indicators (KPIs) to measure success of improvements
  
  
   

• Bachelor’s degree in Management Information Systems-related field, or equivalent education and training
• Experience in Customer service in a technical support type role
• Broad understanding of technology operations concepts
• Availability to work nights, weekends, and holidays as part of on call rotation
• Experience with Pager Duty, Splunk, and Jira
• Excellent English Communication

At TRANZACT we promote inclusion and job insertion without distinction based on disability, gender, orientation, gender identity and expression, place of origin or any other reason protected by national legislation. The company respects diversity and does not tolerate acts of discrimination in its processes.

As a company, we believe in equal opportunities and inclusion. Consequently, this job opening is applicable to people with disabilities (in accordance with what is stated in Law No. 29973).