Business Support Supervisor - Broking & Client Servicing Operations

The Role

Business Support Supervisor - Broking & Client Servicing Operations

The Primary purpose of the role is to ensure that day-to-day client service and quality targets are achieved within the Personal, Motor, Travel, SME Department. The candidate will support the department by contributing to the placement of insurance programs for both new and existing clients.

Responsibilities

• Ensure accuracy of Placing Slips, Policy Wordings, Quotes, Endorsements, Debit Notes, Cover Notes, and Summary of Insurances
• Process and file documents on the systems within required time frame
• Produce accurate and updated reports to the Line Manager/Account Executive 
• Understand and discuss client’s requirements with the market, negotiate risks accordingly and obtain the best deal / quote from the market.
• Ensure adherence to Group Policies and Procedures
• Ensure Compliance with Local Policies and Procedures 
• Contribute to the development of new tools and approaches
• Assist the Business in developing new products
• Assist with other special projects on an ad hoc basis 
• Build relationship internally and collaborate effectively on cross-functional teams

The Requirements

• Diploma or Degree holder
• Diploma or Certificate in insurance field will be an advantage
• Minimum 3 years’ experience in the insurance sector
• Proactive, flexible and demonstrate a keen willingness to assist fellow colleagues.
• Ability to meet deadlines, pay attention to details and thrive in an environment that is always changing
• Computer Literate, Word, Excel, Power Point 
• Fluent in English & French

WTW Equal Opportunity Employer