Collections Coordinator

Working within a team, you will be responsible for managing the global centralized escalation Accounts Receivable process, ensuring compliance to the escalation timelines for the invoices to be paid, liaising, and coordinating with the Collections, Client and Accounts Payable Finance and the Business teams and leaders. A very high standard of verbal and written English is essential for this role as you will be interacting with internal and external clients.

Performance Objectives: 

Clients

• Contact clients and internal WTW teams to discuss outstanding escalated debts.
• Manage deadlines and progress across teams to ensure timely resolution.
• Stakeholder Management – Coordinate and liaise with Collections, Finance and Business teams to follow up on the escalation progress, issue resolution until the eventual payment of the invoices.
• Utilising a combination of defined processes, account updates, apply judgement and make decisions on next course of action, on a client-by-client basis.
• Document accurate records of client communications within Oracle Advanced Collections system and collections reports.

Excellence

• Escalate the global top outstanding debts in compliance to the timeline to help achieve a variety of targets, based upon qualitative and quantitative measures.
• Continually re-prioritise an ever-changing workload and demands, ensuring activity is focused towards achieving a variety of targets.
• Ensure tasks are performed in accordance with Service Level Agreement objectives.
• Contribute ideas and actions towards the continuous improvement of processes within area of influence.
• Understand and apply WTW’s Billing processes, policies, procedures, and internal control standards.

People

• Liaise and collaborate with the Collections team regularly regarding all aspects of collections activity performance.
• Coordinate with Collections, Finance and Business leaders ensuring the success of the escalation process.
• Work effectively within the team dynamic.

• Strong fluency in written and spoken English. Ability to articulate and communicate professionally within the different levels of the organization, is essential.
• Competent and able to work well alone, under pressure and meet ever changing deadlines and demands.
• Well organized and methodical in managing daily, weekly, and monthly deliverables.
• Good planning skills and knows how to prioritize tasks and responsibilities to comply with the defined timelines and next steps.
• Adaptable, and able to juggle multiple priorities.
• Strong knowledge of MS Excel. Ability to create and maintain various collections reports.
• Analytical and applies good judgment when making decisions and devising the appropriate action plan.
• Experience working in a business-to-business Collections / Credit Control environment is an advantage.
• Flexible and willing to work on rotating shifts under a hybrid set up.