Credit Control Manager

The Role

The position will provide support to Finance and Brokers to ensure and maintain and control revenue accuracy. It will act as a liaison between finance, brokers, management, and be the contact person with external partners e.g., insurance companies, reinsurance companies and accounting partners’ communications and co-operation including administrations, controlling, collection management and accounting-finance related tasks.

• Manage overdue receivables by contacting policyholders and overseeing customer accounts.
• Ensure timely payments, accurate allocation, and resolve billing disputes with brokers and placement teams.
• Respond to customer inquiries professionally and maintain proactive communication with clients, carriers, and legal teams.
• Prepare monthly payables/receivables aging reports, quarterly overdue receivables, and bad debt provision reports.
• Perform daily collections, policy closing processes, and reconcile monthly premiums, commissions, and bank statements.
• Monitor client payments, follow up on unpaid fees, and ensure accurate data in the broking system.
• Support the Financial Controller in internal reporting, regulatory management, and financial communications.
• Provide regular updates and KPI analysis to the Financial Controller, assist with treasury management and cash flow forecasting.
• Lead and train the Credit Control team, ensuring adherence to procedures and best practices.

The Requirements

• 8-10 years of industry experience (preferably in insurance or brokerage, or related fields such as administration, controlling, finance, or collections).
• Excellent proficiency in both English and Turkish
• Administrative/controlling mindset with market and process understanding.
• Strong negotiation skills with carriers, reinsurers, clients, and colleagues.
• Proactive problem-solving and end-to-end process knowledge in insurance.
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Self-motivated, able to work independently with keen attention to detail.
• Ability to manage multiple priorities in a fast-paced environment and meet deadlines.

WTW is an equal opportunity employer