Director, Employee Experience

Employee Experience (EX) is the sum of all the touchpoints and moments that matter between employees and their employers. It sits at the heart of delivering superior customer experience and is key to our clients’ success. Willis Towers Watson is the leader in Employee Experience (EX).

We have the unique ability to use insights to drive impact. That means we ground everything we do in a deep understanding of what people care about – what makes them tick, what’s inhibiting change, what really matters. And we use that to fuel their EX, shaping high-value, high-impact people solutions – and delivering them in a way that sparks behavior change and drives business results.

Our people come from diverse backgrounds and bring a range of skills and capabilities – we’re insights masters, change catalysts, storytellers, culture shapers, org strategists, digital champions and more. Our EX-architects know the power of bringing these capabilities and our offerings together to deliver high-impact solutions for our clients’ most complex challenges.

Together, we’re all about powering ambitions—of our colleagues, our clients and their people. 

Location: Chicago IL

What is a Director, Employee Experience?

As an EX Director within our Communication & Engagement Solutions Community, you will help our clients with communication and engagement strategies, HR and reward communication/digital solutions, and will be responsible for seamlessly and intuitively connecting solutions across our EX-portfolio – including employee insights (listening/surveys, assessments), strategy and change management, behavior change, communications and employee experience software (Embark). You will be responsible for development and execution of measurable, results-based strategies and related deliverables that support changes and HR programs (including the employee experience, Total Rewards communications, organization transformation, the future of work, AI, wellbeing, benefits and culture). You will be responsible for drawing on your imagination, creativity and exceptional writing skills, as well as your ability to analyze information, develop conclusions and present content through clear, well-written communication in a variety of media formats.

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.  

Key Attributes 

• Chief Navigator. Strategically assesses complex client needs to shape and deliver meaningful, relevant and actionable solutions that span across WTW capabilities and services.
• Master Influencer. Uses highly effective change management and communication skills and experiences to build trust and influence executive-level decisions that are critical to achieving the desired outcomes – for the business and clients alike.
• Business Builder. Proven ability to efficiently close the sale. Applies a deep passion for – and understanding of – human behavior to everything we do, including selling, designing and delivering client solutions. 
• Knowledge Pursuer. Brings a thirst for learning, willingness and confidence to step out of the comfort zone to take on new opportunities and gain and grow from new experiences. 
• Calm Maker. Guides teams through difficult situations and projects with an ability to be unflappable in the face of adversity.
• Excellence Seeker. Brings a “we” versus “I” mentality without ego or agenda and demonstrates a deep commitment and accountability to doing what it takes to get the work done with the high quality our clients expect and in a way that adheres to our company values of client focus, teamwork, respect, excellence and integrity. 
• Dedicated Mentor. Sees potential and unique strengths of each team member. Values development of people through coaching others, creating energy and cultivating a safe environment for colleagues to share, create, learn, develop and thrive

Criteria / Role Expectations

Sales 

• Use data and insights to uncover large, complex new business opportunities, architect integrated solutions to solve the unique need and convert leads into profitable sales
• Sell, develop and implement custom communication and change management strategies and programs for a broad range of HR programs, largely focused on talent and rewards elements (e.g., employee experience, Total Rewards, organization transformation, the future of work, AI, wellbeing and culture)

Delivery

• Develop consulting strategy, establish the delivery team, providing strategic oversight throughout the delivery phase with accountability for overall success
• Oversee translation of complex concepts into compelling and engaging communications across various media, including print and digital, with an eye towards cutting-edge solutions and data integration
• Advise and influence executive-level decision-making 
• Oversee and execute on contractual commitments for effective financial management and business success
• Use modern/digital solutions to support/cultivate the desired experiences 
• Contribute to the development of intellectual capital, new tools and approaches
• Balance high-value strategic delivery with effective delegation, while enforcing budget, timeline and quality standards
   

• 10+ years business experience driving sales and implementing creative and pragmatic strategies to align employee priorities with business strategy, including communication and/or marketing experience.
• Superior ability to influence and collaborate with senior management and work across all levels of an organization
• Organizational and culture change / transformation, employee listening strategies, consulting and human capital experience preferred
• Proven ability to apply deep understanding of human behavior to influence and close large, complex sales and shape highly effective strategies
• Adaptability is critical 
• Ability to work within a complex matrix organization structure 
• Bachelor of Science or Bachelor of Arts degree
• An executive presence with polished and well-developed facilitation, written, web and oral communication skills, demonstrating creativity and technical expertise
• Track record of success in building and maintaining client relationships, leading teams and generating revenue (global experience preferred)
• Experience managing concurrent, multi-dimensional projects and people on time and within budget 
• Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges
• Ability to draw conclusions from data in a logical, systematic way 
• Understanding of agile principles and design thinking
• Availability to travel on an as-needed basis 

Compensation and Benefits 

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $115,000 to $190,000 USD per year.

The role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off 
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

EOE, including disability/vets