Email Security Operations Engineer

The purpose of the role is to maximise the operational performance of WTW services and maintain a strong secure posture. The role is accountable for the support of complex issues, controlling policy & compliance. This role ensures the technical success of Email Security services within the WTW environment in a Tier 3 capacity.

The Role:

• Contribute to and execute on the design, development, and implementation of the enterprise security strategy
• Ensure the integrity and confidentiality of enterprise email systems
• Design, develop, and implement email security solutions to meet business needs
• Respond to and troubleshoot email security and availability events
• Collaborate with internal security teams to investigate and respond to incidents involving email
• Monitor and analyze email traffic
• Contribute to and enforce email security policies, standards, and procedures
• Provide subject matter expertise and email security best practices to stakeholders
• Stay current with the latest email security threats and technologies

The Requirements:
 

• Excellent hands-on experience and understanding of Microsoft Exchange Online and Microsoft Defender for Office 365 with strong focus on email security
• Excellent hands-on experience with email authentication, anti-spam, anti-phish, anti-malware, safe attachments
• In-depth knowledge of SPF, DKIM, DMARC and encryption technologies
• Experience with third-party services for email authentication and secure email relay (Valimail, SendGrid, Proofpoint, etc.)
• Ability to troubleshoot and optimize email security and deliverability
• Bachelor’s degree in Computer Science, Engineering, or Information Technology strongly preferred, or relevant industry experience in related field
• Strong exposure and experience in enterprise information technology or email security experience
• Technical management experience of Microsoft Exchange Online and Microsoft Defender for Office 365 
• Operations experience including incident, change & problem management principles
• Technical / professional qualifications: MS-102, SC-200
• Experience in working in collaborative environment
• Strong conceptual and creative skills
• Ability to blend creativity, problem solving, and technical skills for refining existing concepts or developing new approaches
• Ability to enable changes in the business processes and ability to work cooperatively with stakeholders and peers is essential.
• Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding.
• Ability to work under pressure and to resolve issues effectively.
• Excellent interpersonal and communication skills.
• Willing to work in flexible shifts.

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.