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London, England, United Kingdom
Summary:
Are you a client-focused individual with an appetite for using technology to help deliver excellent service? Do you like working closely with prospective and existing clients to identify and deliver their ideal service proposition? Could you use this approach to consult with them around digital support? If so, please read on as this could be the job for you.
WTW invests heavily in market leading technology for its clients. We use our digital solutions to deliver excellent service to our clients in in Corporate Risk and Broking (CRB) GB and in the Global Lines of Business (GLoBs).
In this role you will work closely with clients, client service teams and the business. You will bring your client-focused digital expertise to areas of client servicing including tender responses, existing client support and acting as an ambassador for these capabilities. As the regions are similar to WTW Risk & Analytics HUB approach, the location and collaboration with Risk & Analytics will be closely aligned.
This role puts you in the heart of our business working dynamically to bring our digital solutions to life for our clients, using your excellent storytelling and presentation skills.
The Role:
50%: Leading and driving use of RIC (our client facing portal) and other technology with clients and prospects.
50%. Working with GB Retail and the GLoBs to reimagine ways to utilise RIC and other technology, to deliver for clients and prospects. Performing market research, analysing internal data, usage patterns and areas for progression and horizon scanning for future needs. Articulating this into the Product Owner and/or GB Retail & GLoB Leadership, using business acumen and an eye for detail to influence product optimisation for our clients.
Client and Colleague Responsibilities
Objective: Supporting Client Teams in presenting RIC and other technology
Deliverables: Identify and articulate business and client needs and priorities, balanced with business goals and commercial influences.
Innovation and continuous improvement
Objective: Leverage client and colleague interactions to influence iterative product and process enhancements to maintain market leading capabilities and improve efficiency.
Communication & Training
Objective: Collaborate and remain cognisant of business needs, bringing the business along for the journey and ensuring capabilities are clearly articulated through thought leadership, stakeholder management and ‘train the trainer’ style training.
Deliverables: Own and manage comms and training at regional level.
Colleague and Client Adoption
Objective: To drive adoption and utilization of RIC and other technology, through colleagues and create opportunities for client adoption of RIC, with new and existing clients.
The Requirements:
Equal Opportunity Employer
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
Gracias
Gracias
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