Project Manager - Client Services Delivery

This is an exciting opportunity to join as the Project Manager - Client Services Delivery within our Global Outsourcing Business Solutions function. Project Manager within Global Outsourcing has a primary focus on the management and delivery of Pensions related project across a number of existing pensions administration clients.

The successful candidate will play an essential role in leading deliverables for these projects from the strategy pre work phase through to delivery.

They will need to be able to co-ordinate and provide guidance across a number of workstreams spanning multiple WTW lines of business, and at times 3rd parties. Ensuring comprehensive plans are in place setting out the full end to end scope of the project. They will ideally have Project Management experience gained in a similar environment together with solid pensions or financial services knowledge. 

The Role

• Achieve project delivery deadlines within scope and budget. Ensure out of scope activity is identified and additional costs managed with the client.
• Drive high quality project governance, risk and issue management.
• Deliver quality updates on programme delivery status to the Client Steering Committee.
• Participation in client Working Groups, calls and technical workshops.
• Co-ordinate internal resources, on and offshore, for the execution of the project delivery plans.
• Identify and efficiently resolve issues identifying solutions which will enable projects to be effectively delivered in accordance with client requirements.
• Creation and tracking of project plans. 
• Management of project change requests 
• Management of project RAID’s. 
• Management of project budgets.
• Management of project resource demand.
• Relationship management with clients. 
• Create and maintain comprehensive project documentation.

The Requirements

• Proven work experience as a Project Manager in Client Services Delivery within Financial Services and or Pensions(DB / DC) benefits industry.
• Proven work experience of delivering technical changes to support Regulatory requirements
• Highly organized, motivated individual with excellent communication skills and strong team skills. 
• Analytical thinker with creative problem-solving skills and attention to detail.
• Proven leadership experience in achieving successful project outcomes.
• Prince2 experience / qualification preferred
• Ability to lead cross functional teamwork in and across teams and organizations.
• Ability to identify potential issues and dependencies early.
• Quickly facilitates mitigation plans, alternative approaches and communication of risks.
• Adeptness at learning new technology and tools.
• Naturally able to share lessons learned and best practices with others.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

Equal Opportunity Employer

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