Reports and Renewal Analyst (APAC)

The Role

As an Analyst within the GDC, you will contribute as part of a team involved in several activities to support our international benefits offerings.

The ideal candidate will be detail-oriented and have excellent data entry and manipulation skills.  Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills and some people management skills.

You will have the opportunity to:
•    Enhance your technical knowledge of benefits plans around the world
•    Enhance data, process and project management skills

Key Activities
•    Support the claims utilization and benchmarking report requirements of APAC countries
•    Perform data validation and processing work using agreed upon tools, standards and technique
•    Process, project and transaction management
•    Collect, validate and clean benefits enrolment and eligibility data
•    Support benefit audit processes
•    Support interactions between clients, WTW and insurance vendors

Performance Objectives:  

Excellence

•    Apply practice specific technology and provide high quality services to internal and external Willis Towers Watson clients
•    Perform data entry and validation, processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes
•    Significant attention to detail and excellent data manipulation skills
•    Provide input on product and process improvements

People
•    Build relationships internally and collaborate effectively on teams both in the office and virtually across regions
•    Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices

Clients
•    Work with Team Leader to ensure that each project is completed on time and meets quality standards
•    Respond to all requests and communications effectively and efficiently
•    Increase efficiency within client teams by identifying ways to improve processes

Financial
•    Meet productivity goals 
•    Monitor project progress, developing solutions for overcoming obstacles
•    Maintaining accurate time records
 

The Requirements

• Bachelor’s degree is required, preferably in a program with heavy emphasis on mathematics or business
• Previous benefits or insurance experience a plus
• Proficiency in English language is required (Good written and communication skill)
• Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)
• Experience with data entry, validation and manipulation (advanced Excel skills are essential)
• Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose 
• Ability to ask the right questions and seek help where appropriate
• Sense of accountability; owning one’s work and taking pride in it
• Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate 
• Structured problem solving and analytical thinking 
• Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition
• Strong client service orientation
• Strong client relationship, interpersonal and team skills
• Proficiency in English required, good written and communication skills

• Able to work shift hours

   

WTW is an Equal Opportunity Employer