Strategic Contracting Manager

WTW is a leading advisory, broking, and solutions company with a storied history dating back to 1828. From the Titanic in 1912 to supporting the Moon Buggy in 1971, we have a legacy of turning risk into growth opportunities. 

Our Lisbon Regional Delivery Hub is at the heart of this innovation, with a vibrant team of +300 professionals dedicated to excellence every day.

The Strategic Contract Manager plays a critical role in leading WTW’s most complex and high-impact client contracting efforts. This position is responsible for managing end-to-end contract delivery, coordinating across internal functions, and preparing materials that support successful client negotiations. Working primarily with North America-based stakeholders, the Strategic Contract Manager ensures alignment, drives timely execution, and supports real-time client interactions as needed. This role requires a high degree of autonomy, strong business judgment, and the ability to navigate competing priorities in a fast-paced environment. It is ideal for experienced professionals with a background in contracts, legal operations, or client-facing project management who are comfortable working in a global team structure and consistently supporting EST hours.

Some of your functions will be to:

• Facilitate the full contract review process, focusing on complex requests from our largest clients
• Manage timelines, alignment, escalations, and issue resolution across stakeholders
• Serves as the main contact point and acts as a liaison between client leaders, Legal and subject matter experts
• Direct documents to the correct reviewers and follow up to ensure timely feedback according to SLAs.
• Proactively prepares negotiation materials (e.g., issue summaries, trackers, talking points) based on Legal guidance and/or playbooks to effectively prepare client lead for negotiation discussions.
• Project manage internal discussions around client contracts with internal functions involved in contracting
• Join client negotiation calls to provide live support, represent internal SME perspectives, as applicable, and ensure timely follow-ups and documentation after client discussions
• Ensure the tiered approvals process is followed and proactively engage CAC for approval if required
• Champion the utilization of a CLMS and follow best practices in engagement with our SMEs
• Works closely with Sales Operations, Client Leads, Legal, ICS, LOBs, COEs and other SMEs
• Manage all contract versions, ensuring accurate tracking and delivery of a client-ready version once all reviews are complete.
• Manage contract documentation ensuring fully executed contracts are uploaded and maintained in the Global contract repository.
• Address any process or communication barriers promptly and escalate when needed to keep the contract moving smoothly.
• Help the COE Leads identify improved processes and efficiencies and partners with WTW colleagues to implement changes