Technology Service Owner

The Technology Service Owner will be responsible for overseeing the end-to-end processes within a specified area of focus in the P&C (Property & Casualty) Insurance domain. The role requires a deep understanding of both the technology and the processes that drive operations across the front, mid, and back office, with a particular emphasis on P&C Large & Complex, P&C Middle Market, and P&C Commercial.

This individual will ensure that the technology supporting these processes is both effective and efficient, serving as the bridge between various process users, technology teams, stakeholders, and other key colleagues throughout the organization. The role involves analyzing system/user interactions, process inputs and outputs, and establishing metrics to assess the effectiveness of processes. The Technology Service Owner will drive operational improvements by evolving processes, systems, and technology, while also fostering stakeholder engagement for continuous enhancement. This position offers an exciting opportunity for a talented individual to have a significant impact on the evolution of insurance processes and technology within the organization.

Key Responsibilities:

• Analyze the processes supported by technology, focusing on integration points, system/user interactions, and the inputs/outputs necessary to optimize the process.
• Build and socialize a strategic agenda that includes identifying key process/technology integration points, value-added outcomes, and performance improvement opportunities.
• Engage with key stakeholders from across the organization to foster collaboration, share best practices, and drive continuous improvements in technology and process.
• Lead initiatives to enhance performance and operational efficiency, focusing on transformational changes to processes, technology, data, and people.
• Define and implement metrics to measure the success and impact of improvements, ensuring alignment with broader business goals and objectives.
• Champion change and improvement initiatives, fostering a culture of operational excellence across the organization.

Experience:

• BA/BS degree required.
• 8+ years of experience in insurance, with deep knowledge of processes from either the brokerage or carrier side of the industry.
• Broad understanding of insurance transactions, including how they’re performed, the levers that drive performance, and opportunities for improvement.
• Knowledge of agency management systems.
• Experience of large and complex projects and track record of implementation support.
• Knowledge of process mapping, automation and technologies.
• Experience and knowledge of working in a global services organization.

Skills and Attributes:

• Foundational skills in operational excellence and continuous improvement, with a drive to expand expertise in these areas.
• Strong strategic thinking skills with the ability to align technology and process changes with WTW’s larger business strategy.
• Strong communication skills i.e., written, verbal, and presentation..
• Ability to influence stakeholders and communicate well at all levels while adapting delivery to suit audience
• Software and hardware technology and systems, including knowledge of Microsoft Office applications.
• Aptitude to assess, suggest, and apply business processes and technology effectively.
• Forward thinking and willing to respectfully challenge the status quo.
• A strong personal desire to achieve excellence.
• Personal drive to achieve significant change in relatively short periods of time.

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation
The base salary compensation range being offered for this role is $125,000 - $165,000 USD per year. This role is also eligible for an annual short-term incentive bonus.

Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off 
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. 

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets