Claim Handler - Hong Kong

• To handle various activities/transactions within the Claims process (Triage, Registration & Notification of Claims (phone/email), Handling Claims Interims with Insured/Insurers/Assessors/Repairers, etc, Managing Claim Settlements, Preparing Client/Claims Reports) and to ensure that team meets its business requirements on a daily basis.
• To ensure that all parameters of performance in terms of TAT / SLAs are met.
• Process critical activities with high levels of accuracy
• Prioritize and organize work on a daily basis according to business priorities
• Develop an in depth understanding of the technical aspects of the process
• Ensure adherence to the Willis service standard.
• Ensure ongoing, sustainable and dynamic relationships with stakeholders whilst managing their expectations.

Top 5 Competencies:

• Business Communication
• Analytical Skills
• Creative and Logical Thinking
• Eye for detail
• Time management

Qualifications:

• Any Graduate or Post Graduate

Skills:

• Good communication skills (Written & Verbal)
• Should be a quick learner and team player.
• Passionate about quality
• Effective prioritisation skills to meet business objectives.
• Able to work independently when required.
• Possesses a keen eye for details
• Ability to work under pressure

Knowledge:

• Having good understanding and knowledge of Insurance.
• Good working knowledge of Microsoft office, particularly Word & Excel

Experience: 

Preferable experience in Claims