Cloud Operations Junior Associate (Fresh Graduates)

• Join a team of skilled and experienced professionals providing 24x7 support and operations for WTW ICT’s cloud infrastructure and SaaS services.
• Work hands-on with Microsoft Azure, one of the industry’s leading cloud platforms, as part of your core responsibilities in managing cloud infrastructure and services.
• Provide support by monitoring systems, responding to alerts, and handling cloud- related service requests, along with other day-to-day operational responsibilities.
• Learn how to utilize other advanced tools and technologies such as Datadog, BMC Helix, Docusaurus and Azure DevOps to perform day to day BAU tasks.
• Continuously build product and process knowledge to meet competency standards, support business expectations, and drive personal growth.
• Opportunities to collaborate with DevOps engineers, solution architects, and other support teams to expand technical knowledge and build cross-functional understanding.
• Engage in continuous learning through training, real-world exposure, and knowledge sharing across teams.
• Meet performance goals while adhering to SLAs, processes, and quality standards that reflect a strong customer service mindset.
• Follow assigned shift schedules and provide backup support across teams as needed to meet operational demands.
• Successfully complete the graduate training program designed to build foundational Cloud operations and support capabilities.

The following are the key responsibilities for the role; however, we are equally keen to recruit talented individuals who demonstrate strong learning agility and are motivated to grow and develop their careers further.

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, with relevant academic or internship experience.
• Solid understanding of fundamental IT concepts and infrastructure, with familiarity in areas such as networking and server management; exposure through coursework or certifications is a plus.
• Strong analytical and problem-solving skills, with the ability to think critically and respond effectively to unexpected or complex issues.
• Demonstrated ability to learn and develop technical skills relevant to cloud support, with a commitment to continuous improvement and mastering the required technology stack.
• Proficient in Microsoft Office applications, particularly Excel.
• Effective verbal and written communication skills in English, with the ability to adapt communication style to different audiences.
• Able to work both independently and as part of a virtual, geographically distributed team.
• Self-motivated, organized, and capable of managing multiple tasks while meeting deadlines.
• Committed to quality, attention to detail, and delivering high standards of work.

WTW is an Equal Opportunity Employer