Global HR Services Team Lead - Total Rewards

The Role

• Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics
• Administer Service Central resolutions based on assigned access and other HR systems-related support
• Assists with maintaining accurate employee records including associate personal files
• Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
• Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects
• Identify the potential for better team efficiencies and agree with the leader on their implementation
• Fully responsible for keeping employee data accuracy and privacy
• Facilitate monitoring of team’s tasks and accurate entry of completion in trackers
• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
• Enrich the processes and the value added services for the internal customer
• Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing
• must be amenable to EMEA shift and hybrid work arrangement

The Requirements

• Bachelor's degree required
• Proven expertise in supporting Total Rewards programs within a Shared Services environment, specifically in areas such as Compensation, Benefits, Absence Management, and Global Mobility
• Strong HR Experience in a Shared Service Centre
• Strong written and verbal communication skills
• Ability to plan and prioritize workload
• Ability to use own initiative but work under instruction as required
• Ability to work as part of a team and alone with a ‘can-do attitude
• Maintain good working relationships with colleagues across HR
• Ability to provide a high standard of customer care
• Methodical and organized
• Quick Learner and self-motivated
• Flexible and adaptable to changes
• Working knowledge of Excel and Word will be preferred
• Willing to be assigned on rotating shift

WTW is an Equal Opportunity Employer