Manager - Global HR Service Center

The Role

Performance Objectives:

Client Focus:

• Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics.
• Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support
• Lead and/or participate in ad hoc projects

Teamwork:

• Oversee adherence to defined processes in GHRS
• Lead process efficiency, monitoring of workload and the implementation of the improvement projects
• Identify the potential for better team efficiencies and agree with the leader on their implementation

Integrity:

• Fully responsible for keeping employee data accuracy and privacy

Respect:

• Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas.
• Enrich the processes and the value-added services for the internal customer

Excellence:

• Develop and implement HR strategies and initiatives aligned with the overall business strategy

Key Performance and Success Indicators

• Performance
• Result based improvement and management
• Leadership and people management
• Knowledge management and learning
• Teamwork

The Requirements

• Bachelor's degree required
• Previous working experience in HR Shared Service Centre required
• Strong knowledge of HR systems and databases
• Experienced in Project Management is required for this position
• Excellent MS Office skills.
• Strong leadership skills.
• Strong written and verbal communication skills.
• Ability to plan and prioritise workload.
• Ability to use own initiative but work under instruction as required.
• Ability to work as part of a team and alone with a ‘can do’ attitude.
• Maintain good working relationships with colleagues across HR. 
• Ability to provide a high standards of customer care.
• Methodical and organised approach.
• Quick Learner and self-motivated.
• Flexible and Adaptable to Changes.
• Willing to be assigned on rotating shift and in North America hours.

WTW is an Equal Opportunity Employer