Pensions Transfer Team Settlements Senior Administrator

The Transfer Settlements Team is a centralised specialist team, set up to process transfer out payments for a wide portfolio of clients, both DB and DC, and with varying degrees of complexity. 

Working within a remote team (covering the UK, Manila and Mumbai), the team is responsible for the end-to-end processing of transfer cases, liaising with members/policyholders & IFAs, Trustees & clients, the BAU administration team and our ScamScan team.

Due to the success and rapid growth of the team, we are now looking for a new team member skilled in analysis and project delivery, to help us to continue to grow the team in a sustainable way by managing the onboarding of new clients on a rolling monthly basis. 

You will require a high level of analytical and organisational skills, to obtain the necessary information from potential new clients about their benefit structure and existing transfer process and translate this information into comprehensive, organised and accessible documentation to ensure the team is able to operate as efficiently as possible.

An understanding of the transfer out process, including the s125c and the impact of the abolition of the Lifetime Allowance, would be beneficial, but it not as essential as a desire to learn and become a subject matter expert in this vital aspect of pensions administration. You must be highly organised and be able juggle competing priorities.

You will enjoy the opportunity to use your previous experience to inform process improvements / efficiencies.

The Role

• Document existing processes and requirements using interviews, document analysis, requirement workshops, business process descriptions, task, and workflow analysis. 
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details, abstract up from low level information to a general understanding, and distinguish client requests from the underlying true legislative / procedural requirements.
• Proactively communicate and collaborate with BAU Admin Teams and other Stakeholders to set and meet timelines for client ‘Go Live’
• Ensuring comprehensive plans are in place setting out the full end to end process of onboarding each client.
• Ensure that targets and deadlines are met.
• Liaise with BAU client administration teams for onboarding of new clients to Central Team
• Conduct and review “Variation Studies”, analysing and evaluating variations in client specific transfer procedures against central team standards and look for opportunities to challenge and standardise processes.
• Analyse benefit structures to assist in the selection of clients to onboard to Central Team
• Develop and review a “Variation Checklist” for each new central team client to aid the central team in identifying any client specific requirements which are required in processing transfer out payments.
• Create bespoke proforma for use by centralised team, have these agreed by the relevant stakeholders.

The Requirement

• Experience working in Pensions or Financial Services industry.
• Strong analytical and critical thinking skills.
• Flexible and “can do” approach.
• Strong organizational abilities and flexibility to work in a performance driven environment managing multiple project priorities. 
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, Offshore administrators, ScamScan Team, and subject matter experts.
• Manages the production of Variation Studies and Variation Checklists to facilitate onboarding of new clients to the Transfer Settlements Team to a rolling schedule
• Familiarity with WTW Standard Letters, Procedures, and latest procedural updates
• Ability to adapt your communication style, ability to explain complex technical concepts to non-technical audience.
• Ability to work with multiple teams in multiple locations across the business as well as a wide variety of third parties.
• Ability to identify potential issues and dependencies early.
• Excellent interpersonal skills to include good written and verbal communication.
• Good time management skills and the ability to organise and prioritise own workload.
• Able to work to a high level of accuracy.
• Computer literate. – MS Excel, MS Word and PowerPoint