Advisor Insurance Renewal Services (Data Quality Team)

About Data Quality Team:

Data Quality Team comprises of 8 colleagues in Mumbai who are responsible for updating data in Broking Platform Online as well as providing/removing access to 80+ carrier portals to requestors in North America (largely US). This team majorly ensures that the data present on all WTW platforms is accurate and up to date.

Job Summary

• Updating changes in Broking Platform, 

• Providing access to multiple carrier sites

• Removing access from multiple carrier sites 

• Communicate with the onshore team in North America to better understand the request and comply with the requirements 

• To pay attention to detail while work on each request

• Ensure adherence to compliance procedures

Principal Duties/Responsibilities

• Handle mailbox as per process and timeliness

• Working on Carrier Access requests received via Service Hub/Email 

• Prioritize and organize work on daily basis as per business requirement

• Ensure adherence to compliance procedures

• Completing Mandatory trainings on time

• Work closely with onshore teams to ensure effective delivery of client service

• Ensure ongoing, effective relationships with stakeholders (Internal - Offices/External - Carrier’s)

• Participate and contribute to potential process improvement areas

• Deliver as per defined (KPI's) Key Performance Indicator for the role - Maintain Quality, Productivity, Turnaround standards

Top 5 Competencies

• Focusing on Clients

• Working in Teams

• Driving Excellence

• Fostering Innovation

• Adapting to Change

Required Skills

• Communication Skills - Written, Verbal and interpretation

• Logical thinking

• Proficiency with Microsoft Word, Excel

• Eye for detail

   

• Time Management

 Any Graduate / Postgraduate/ MBA

The Application Process

• Stage 1: Online application and recruiter review
• Stage 2: Pre-recorded video interview
• Stage 3: Live video or in person interview with hiring manager and team
• Stage 4: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.