Description

About Data Quality Team:

Data Quality Team comprises of 8 colleagues in Mumbai who are responsible for updating data in Broking Platform Online as well as providing/removing access to 80+ carrier portals to requestors in North America (largely US). This team majorly ensures that the data present on all WTW platforms is accurate and up to date.

Job Summary

Updating changes in Broking Platform,
Providing access to multiple carrier sites
Removing access from multiple carrier sites
Communicate with the onshore team in North America to better understand the request and comply with the requirements
To pay attention to detail while work on each request
Ensure adherence to compliance procedures

Principal Duties/Responsibilities

Handle mailbox as per process and timeliness
Working on Carrier Access requests received via Service Hub/Email
Prioritize and organize work on daily basis as per business requirement
Ensure adherence to compliance procedures
Completing Mandatory trainings on time
Work closely with onshore teams to ensure effective delivery of client service
Ensure ongoing, effective relationships with stakeholders (Internal - Offices/External - Carrier’s)
Participate and contribute to potential process improvement areas
Deliver as per defined (KPI's) Key Performance Indicator for the role - Maintain Quality, Productivity, Turnaround standards

Top 5 Competencies

Focusing on Clients
Working in Teams
Driving Excellence
Fostering Innovation
Adapting to Change

Required Skills

Communication Skills - Written, Verbal and interpretation
Logical thinking
Proficiency with Microsoft Word, Excel
Eye for detail
Time Management

Qualifications

Any Graduate / Postgraduate/ MBA

The Application Process

Stage 1: Online application and recruiter review
Stage 2: Pre-recorded video interview
Stage 3: Live video or in person interview with hiring manager and team
Stage 4: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

Our Offices

Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.

Advisor Insurance Renewal Services (Data Quality Team)