GFS Complex Billing Analyst (Night shift)

As a Complex Billing Analyst you will be responsible for providing contract to cash support to the consultants in the business on some of the largest clients and ensuring that revenue is recognized according to policies.

Performance Objectives: 

Excellence

• Provide contract to cash support to consultants
• Understand contracts for assigned clients and determine the most efficient way to set up project codes and invoice the client
• Gather and validate information from various sources, and process billing instructions as instructed by the consultants within monthly billing deadlines
• Ensure final bills are generated, prepare any required supporting documentation and send to the clients in a timely manner
• Respond to and investigate/resolve billing inquiries from consultants and clients, route to other parties when necessary
• Support ad hoc reporting requests from the client team
• Successfully handle most non-routine issues, and escalate to management issues that cannot be resolved
• Collect outstanding invoices by making collection outreaches to the client and escalate when appropriate
• Consult with the business on process improvement and client financial management
• Ensure all work is performed in accordance with targets
• Plan and organize work so that Service Level Agreement objectives are realized
• Innovate client billing tools and participate in testing any new system functionality
• Contribute ideas and actions towards the continuous improvement of processes within area of influence
• Understand and apply Willis Towers Watson’s billing processes, policies, procedures, and internal control standards

People

• Work effectively to positively impact the team dynamic
• Make strong contributions to the productivity of the team
• Interface with other WTW teams to ensure compliance with cross-team responsibilities
• Recognize and communicate potential issues to team leader as appropriate; suggest viable solutions for improvement

The Requirements 

• 2+ years experience working in accounting or finance field
• Oracle (or other ERP platform) Project Accounting, Accounts Receivable experience
• Experience in shared services/internal service delivery role desirable
• Understanding of accounting processes
• Skilled in customer service interactions/ability to communicate with professional image/customer-focused mindset through various channels (e.g. phone, e-mail, etc.)
• Being adaptable to learn new processes, concepts, and skills
• Ability to interpret and analyze financial data
• Ability to pay attention to detail
• Ability to resolve exceptions and disputes
• Ability to work well under pressure and meet deadlines
• Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills
• Ability to work in a team as well as independently
• Excellent verbal and written communication skills
• Ability to be flexible with position duties and scope of work
• Strong knowledge of MS Excel
• Proficiency in MS Word, Access, and PowerPoint
• Bachelor’s degree in Accounting or Finance

WTW is an Equal Opportunity Employer