Technical Consultant (ICT_TECH TC_2024_10R)

The Role

As a Technical Consultant, you will take a leading role in our client-facing pre-sales, implementation and integration of advanced insurance software.

In this role, you will be part of a global Technology Consulting team and will focus primarily on the Indian and SriLankan market. As a recognisedTechnology expert, you will make an impact by providing input into the strategic direction of our product portfolio, have opportunities to continuously improve how we work and develop our products, and work closely with R&D and delivery colleagues from across the globe

From performance reviews to continuing training and regular feedback, we offer the variety, development and challenges you seek in a long-lasting career. You will join teams who are already building on their skills, learning a new industry and working on emerging technologies to advance their careers. You will work in flexible, inclusive and friendly environment.

Joining our Technology Consulting team will open various paths for your career. Technical Consultants have taken leading roles in our software product delivery and have become specialists in their own personal areas of interest (technical or non-technical). 

Your main responsibilities will include:

Executing client projects under the supervision of a Senior Technical Consultant

• After-sales technical support to Indian and Asia-Pacific clients
• Conducting on-site and remote installations, configuration and support of enterprise software
• Recommending appropriate custom solutions where required.
• Pre-sales support to consultants and the sales teams including managing RFP/RFI responses
• Become a knowledgeable expert on our products and associated technologies
• Developing relationships with support and development teams

The Requirements

At least two years prior experience in a technical, client-facing role

• Strong communication and presentation skills
• Ability to understand, explain and implement complex IT solutions
• Ability to adapt where limited information about a client or their technology stack is known
• Experience in managing client relationships within an Indian setting
• Experience working in an international environment (global teamwork)
• Educated to degree level or significant industry experience
• Fluent in English and Hindi
• Strong analytical and technical problem-solving skills
• Eagerness to learn and independently seek knowledge
• Good understanding of many of the technologies underpinning our solutions: IIS; MS SQL; Active Directory; Window Server; SOAP/REST Web Services; COM; .Net; WCF
• Ability to produce, and review technical documentation
• Ability to manage multiple client issues including support tickets and projects

Desirable

• Experience in deploying software in cloud (Azure/AWS), on-premise, and hybrid environments
• Significant experience, or accreditations in Cloud computing platforms (Azure, AWS) 
• Experience with a scripting language (PowerShell, Batch, VBA and/or Perl).
• Network performance analysis
• Development experience (.Net, C++, C#, Java)
• Experience with Linux, Kubernetes, OpenShift and/or AKS
• Core Microsoft, Azure, Citrix, Cisco, VMWare or other key IT certifications.
• Experience in contracting professional services with large & complex organisations
• Experience in developing code or scripts, preferably in an enterprise environment
• Experience with systems integration and data transformation
• Microsoft SQL Server experience including: SSIS; Query writing; database optimisation.

Willis Towers Watson is an equal opportunity employer and does not discriminate on any basis.