Claims Service Advisor

Claims Service Advisor

 The primary purpose of this role is to provide a superior claims  service to your nominated client portfolio and to protect your clients’ best interests at all times while achieving the best possible outcome for all claims. This will be embodied through  achieving the highest standards of customer care, efficiency and compliance and Team Work.

The Role 

Customer Care

• Proactively deal with all aspects of client claims from notification through to settlement
• Deliver excellent client service in an efficient and friendly manner 
• Provide best in class advice and ensure the client is kept fully informed of all developments
• Support Account Executives/Brokers by maintaining excellent relationship with the client and keeping them fully informed of important developments
• Demonstrate a clear understanding of the Claims Environment including the Injuries Board and Irish Legal System
• Have a clear understanding of policy covers across all classes of non-life insurance
• Foster beneficial relationships with Insurers and Loss Adjustors
• Implement agreed claims handling protocols
• Preparation of claims data for internal/external endusers
• Ability to sell the claims service
• Robustly challenge Insurers’ strategy/reserves where necessary

Efficiency and Compliance

• Maintain Company Standards including Compliance and Willis Excellence Model
• Understand the claims process
• Participate in project work

Team Work

• Co-operate with colleagues in a supportive, friendly and professional manner
• Provide assistance in the completion of administration work 

The Requirements 

• CIP qualified 
• Experience of working in a claims role in an Insurance Broker, Insurer or Loss Adjuster/Assessor 
• Insurance Product Knowledge
• Excellent communication skills 
• Strong client advocate
• Hard working, team player who is expected to demonstrate an ability to meet deadlines, prioritise, pay attention to detail and thrive in an environment that is always changing
• Flexible in their approach to work and demonstrate a keen willingness to learn 
• Self-starter, efficient and discrete
• Good negotiation skills
• Capable of solving problems and working using their own initiative
• Motivated & Innovative
• Excellent Time management skills 
• Good IT skills including a high level of proficiency with the Microsoft Office Suite and Excel in particular
   

The Company
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer
Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.