DBA Claim Advocate

DBA Senior Claims Specialists at Willis Towers Watson drive proactive adoption of risk mitigation strategies and positive outcomes for clients who experience losses. They develop and maintain relationships with clients providing consultative advice to mitigate risk and settle claims when they occur. If you thrive on problem resolution, arbitrating disputes, negotiating alternative solutions and insuring client satisfaction in challenging situations this is the opportunity for you. Apply today!

Corporate Risk & Broking

We know how companies can unlock potential through effective risk management. Our clients rely on us to craft strategies to quantify, mitigate and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. The result is a new way of embracing risk that drives superior results.

The Sr. Claims Specialist will provide service strategy and integrated service management, claim consulting and advocacy services to Willis Towers Watson clients. This role will be dedicated to client(s) in the Government Contracting industry. The Sr. Claim Specialist will be responsible for the quality and consistency of products and services for assigned accounts with Defense Based Act claim exposures.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role  

• Implement an effective return to work program, within corporate policy and guidelines and work with all locations and departments to ensure adherence to program requirements and applicable leave laws.
• Aggressively manage open DBA claims to conclusion and control costs on new claims by working with Environment, Safety & Health (ESH), carriers and claims administrator. 
• Directly handle clients as primary consultant including complex consulting and strategy
• Ensure quality and consistency in executing Best Practices
• Engage our global network of professionals as needed
• Appropriate utilization of all systems as required
• Work with others as necessary to continually improve quality and innovation
• Monitor the performance of trading partner’s services for your clients
• Support and assist each program in educating local management of the importance of timely claim reporting as well as managing injured associates to ensure understanding of and compliance with the claim process and return to work program. 
• Support new business with sales presentations and RFP
• Participate in strategic large client meetings as required
• Manage the quality and appropriateness of client service agreements 
• Maintain direct relationships with key clients 
• Ensure appropriate program design and documentation - service scope aligns
• Ensure appropriate internal and  client communications
• Work with corporate and program loss prevention to facilitate the exchange of information relative to new claims, and any loss trends or specific issues related to the job site.

The Requirements

• 5+ years DBA or Workers Compensation claims experience; experience managing DBA claims preferred.
• High School diploma required; degree preferred
• Ability to create the most complex and successful strategies for risk mitigation
• Prior claims consulting experience with TPA, Carrier or Broker preferred
• Knowledge of claim handling & claim adjudication processes and procedures
• Understand medical case management and cost containment programs
• Knowledge of laws, legal codes procedures and processes involving insurance
• Understand company products, services, global network, and industry practices
• Understand the basic process and value basic data analytics and benchmarking
• Ability to communicate technical information orally and in writing
• Ability to analyze and provide concise conclusions
• Handle multiple tasks simultaneously and effectively prioritize to meet deadlines
• Be self-motivated, able to work both independently and within a matrix team structure
• Project management skills
• Time management skills
• Travel required occasionally 

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $85,000-$102,000 USD per year.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off 
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. 

EOE, including disability/vets

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.