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    Europe Collections Analyst

    Taguig, Metro Manila, Philippines

    Europe Collections Analyst

    • 202406051
    • Taguig, Metro Manila, Philippines
    • Closing on: Nov 29 2024

    Description

    The Role

    Working within a team, you will be responsible for managing your own ledger of accounts, ensuring clients’ invoices are paid in accordance with specified terms.  As you will be responsible for our client base, a very high standard of verbal and written English is essential for this role.  You will interact with clients as needed and work to continuously improve our collections processes.

     

    Performance Objectives: 

    Clients

    • Use a combination of communication tools, primarily telephone and e-mail, to contact clients to discuss outstanding debt issues.
    • Utilising a combination of defined processes, case history and judgement, make decisions on next course of action, on a client-by-client basis.
    • Record accurate records of client communications within Oracle Advanced Collections system.
    • Investigate and resolve occurrences of unallocated cash.
    • Effectively negotiates payment and solutions when addressing client concerns, issues, and complaints.
    • Stakeholder Management – Safeguard the long-standing goodwill relationship with internal/external clients.

     

    Excellence

    • Achieve a variety of targets, based upon qualitative and quantitative measures.   
    • Continually re-prioritise an ever-changing workload, ensuring activity is focused towards achieving a variety of targets. 
    • Escalate any issues affecting the recovery of monies in a timely manner, either internally through Global Finance Services Management or with the business, as required.
    • Ensure tasks are performed in accordance with Service Level Agreement objectives.
    • Contribute ideas and actions towards the continuous improvement of processes within area of influence.
    • Understand and apply WTW’s Billing processes, policies, procedures, and internal control standards.

     

    People

    • Liaise with the Management team and Collections Analysts regularly regarding all aspects of collection activity performance.
    • Interface with other Global Finance Services associates to ensure compliance with cross-team responsibilities.
    • Work effectively within the team dynamic.

    Qualifications

    The Requirements

    • Experience working in a business-to-business Collections / Credit Control environment
    • Experience of working in an environment communicating with English speaking clients
    • Strong fluency in written and spoken English
    • Ability to articulate and communicate professionally is essential
    • Strong customer service skills / ability to communicate professionally through a variety of channels (e.g., telephone, e-mail)
    • Ability to work well under pressure and meet ever changing deadlines and stretching targets
    • Adaptable, able to learn new processes, concepts, and skills
    • Ability to interpret and analyze financial data and use their analysis to identify the root cause and/or devise the appropriate action plan.
    • Ability to professionally handle and resolve, exceptions, and disputes.
    • Strong knowledge of MS Excel

     

    WTW is an equal opportunity employer 

    Apply Now

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