As a GFS Commissions Analyst, you will be responsible for Willis Towers Watson’s AR commission processing, and commissions cash application serving North America geography. You will also perform more complex processing for specific receivables transactions (e.g. overrides).
Performance Objectives:
Excellence
· To work with minimal supervision, plan and organize work so that Service Level Agreement objectives are realized, ensure responses made where required and outstanding issues are followed-up
· Function as the critical staff of the team, and will be activated in times of emergency / crisis situations.
· Perform processing and QA tasks for North America Commissions process, providing feedback to Supervisor and co-teammates for any areas for improvement
· Fully understand the end-to-end Commissions cash application process including deviations and local nuances, acting as subject matter expert to their team members
· Perform A/R reporting where required
· Handle customer inquiries as required
· Handle business matters related with commissions
· Successfully handle most non-routine tasks and issues, and escalate to Supervisor those that cannot be resolved
· Ensure all work is performed in accordance with targets and service level agreement
· Contribute ideas and actions towards the continuous improvement of processes within area of influence
· Understand and apply Willis Towers Watson’s AR commissions processes, policies, procedures and internal control standards
People
· Interface with other GFS teams to ensure compliance with cross-team responsibilities
· Make strong contributions to the productivity of the team
· Work effectively within the team dynamic
· Recognize and communicate potential issues to Supervisor as appropriate; suggest viable solutions for improvement
· Conduct coaching and one-on-one discussions with sub-team, as needed; document the discussions and provide sign-off, as necessary; monitor performance; and escalate to Supervisor issues that cannot be resolved
· Discuss the QA items with co-Analysts involved and discuss the items during monthly meeting to avoid confusion on the process and avoid recurring of the mistakes
The Requirements
· 2+ years experience working in Accounts Receivable particularly handling commissions matters
· Oracle (or other ERP platform) Accounts Receivable
· Experience in a shared services/internal service delivery role desirable
· Professional Services (e.g. consulting, auditing, project-based) industry experience
· Skilled in customer service interactions/ability to communicate with professional image/ customer-focused mindset through various channels (e.g. phone, e-mail, etc.)
· Understanding of accounting processes
· Being adaptable to learn new processes, concepts, and skills
· Ability to pay attention to detail · Ability to resolve exceptions and disputes
· Ability to work well under pressure, work with business teams, as needed, and meet deadlines
· Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills
· Ability to multi-task · Ability to work in a team as well as independently
· Ability to be flexible with position duties and scope of work
· Strong knowledge of MS Excel
· Proficiency in MS Word, Access, and Powerpoint
· Bachelor’s degree in Accounting, Finance or related fiel
WTW is an Equal Opportunity Employer
