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    NA Client Services - HCB - Pensions West - 177332

    Mumbai, Maharashtra, India

    NA Client Services - HCB - Pensions West - 177332

    • 202501286
    • Mumbai, Maharashtra, India
    • 结束时间: Mar 31 2025

    Description

       

     

    The role of Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes.

     

    Performance Objectives: 

     

    Excellence

     

    • Perform and communicate with guidance from other team members in North America/ Canada, routine and recurring plan administration tasks for clients’ defined benefit pension schemes (e.g., benefit calculations, forms review, payment processing).
    • Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator/Team Leader.
    • Deal with queries and requests by the use of standard letters and reference to procedures.
    • Recognise and escalate potential problem and potential complaint cases and procedures.
    • Seek clarification where errors are made.
    • Monitor own workflow to ensure service levels are achieved.
    • Prioritise and manage own workload and maintain a rolling schedule of objectives.
    • Accurately perform manual calculations.
    • Know and live the firm’s values.

     

    People

     

    • Assist the wider team in more complex / project work when required.
    • Accountable for own development, identifying and raising any learning needs with Administration Co-ordinator.
    • Understand your role within the team. 
    • Support colleagues for holiday cover and workload peaks. 
    • Update and maintain skills matrix.

     

     

    Clients

     

    • Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.
    • Develop knowledge of clients’ pension schemes.
    • Build and maintain a good relationship with the clients. 
    • Be a point of reference for standard automated cases.
    • Deal with all communications within defined quality and service standards.

     

    Financial

     

    • Ensure timely completion of timesheets.
    • Ensure chargeable hours targets are met.

     

     

    Required Qualifications, Skills, Knowledge, Experience (Example given below) Qualifications:
    • Graduate
    Requirements:

     

    • Able to work to a high level of accuracy.
    • Able to work well under pressure and meet targets.
    • Interpersonal skills to include good written and verbal communication.
    • Customer and quality focussed.
    • Computer literate.
    • Bachelor’s or Master’s degree in any Major 
    • Experience in either DB/ DC pension administration &/or Canada/ UK/ US Pension experience essential
    Knowledge/Experience:
    • 3 - 6 years
    Required Mindset and Behaviours:
    • Willis Towers Watson Values and Behaviours will underpin all roles and will guide performance criteria

     


     

    Qualifications


    Graduate 

    Apply Now

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