Operations Project Coordinator

In this role, you will contribute to a wide variety of internal and external projects in various ways.  You will serve as a project coordinator on multiple projects, interface with insurance carriers and internal colleagues and contribute to key changes.  You will have the opportunity to grow your health and benefits business acumen as well as your operational, financial, and project management skills by working on cutting edge projects alongside leaders in the industry.

Responsibilities:

• Support the Operations Leader, Project Manager and other Leaders and teams with data and technology related to current and future tools, templates, and processes.  You will be responsible to support the execution of multiple operational projects in an extremely fast-paced environment as we transform our business.  This includes, but is not limited to:
  • Manage access, quality and data population and integrity of existing tools (i.e. DA file, DCT, AMPlify, FBS tracker/engine, etc.)
  • Provide ongoing management of our current and future operating model including processes, tool improvements
  • Work directly with local and/or global technology teams to support the creation of and/or transition of existing processes and tools to global platforms and/or Global Delivery Centres (GDC’s)
  • Request information/data from multiple sources to drive toward fully completed data for all clients.  Respond to inquiries.  Ensure a strong follow-up process to meet deadlines
  • Provide updates to our internal tools and the processes that accompany them.
  • Work closely with our Operations Leader, Project Manager, global and local Leaders and external vendors to determine the best ways to collect and refine data
  • Other projects not yet identified / known that will require your support 
  • Build relationships internally and collaborate effectively on cross-functional teams

Requirements: 

• At least 2 years of experience in the insurance industry, or, strong and proven technology skills resulting in increased efficiencies and technology improvements 
• Strong sense of urgency and a passion for getting things done
• Proven ability to recognize and diagnose issues, effectively work across multi-disciplinary teams, and leverage resources to address challenges
• Ability to develop confidences and become a trusted resource 
• Creative and innovative in developing solutions to support Transformation, that will please our colleagues and allow us to operate more efficiently
• Strong problem-solving skills
• Able to prioritize appropriately
• Ability to influence and collaborate with management and work across all levels of an organization
• Enthusiastic, team spirit and self-motivated with ability to work with limited supervision and under pressure
• Ability to work in a fast-paced organization demonstrating initiative and independence
• Experienced user of Microsoft Word, Excel, PowerPoint
• Experience working with different countries and cultures is an advantage, but not required
• Bachelor’s degree and or post-secondary education required
• GBA or CEBS designation is an asset, but not required

Equal Opportunity Employer

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.