I joined Willis Towers Watson as a member of the first ever Corporate Risk and Broking Graduate program in 2016. This was my first real job out of college and also my introduction into the insurance industry.

As a graduate, I started out on the Metro New York (MNY) Construction Team and then moved into the Financial Institutions Team for eight months. Currently, I’m a Lead Associate Broker in the Transactional Solutions Team within Mergers & Acquisitions (M&A).

As a Lead Associate Broker, my primary responsibilities consist of assisting our private equity and strategic buyer clients in purchasing Representations & Warranties (R&W) insurance policies on a variety of M&A deals. I work closely with our Senior Brokers in every part of the transaction timeline, from pursuing new business opportunities, to placing those opportunities in the insurance marketplace.

Alongside my role within M&A, I am involved in a series of initiatives focused on our company’s Inclusion & Diversity (I&D) efforts, both inside and outside of the workplace. It is an incredibly rewarding feeling to be able to take my passion and advocacy for racial justice and equality and turn it into something tangible for our community. For example, I co-lead Willis Towers Watson’s MNY Multicultural Inclusion Network, which celebrates the cultural diversity of our company, and helps educate colleagues on differences in race, ethnicity, religion, language and culture.

Additionally, I am one of the national leaders of the Willis Towers Watson National African-American Insurance Association partnership, and I also co-lead the Retain & Develop workstream for Black, African-American and Latinx Talent.

Having a R&W insurance policy in place is a task that requires a great level of detail and that depends on the specifics of the private equity deal. This is why sometimes we have a very busy and tight schedule, however it’s always a great feeling when the deal closes and we know that we’ve delivered the best possible job for our client.

When I first started as a Willis Towers Watson graduate, I had no formal training in insurance and I was relatively unfamiliar with the responsibilities of an insurance broker. This is why I spent my first few months as a graduate getting to know and understand the insurance industry and learning the vocabulary and terminology that we use on a day-to-day basis. I also was able to get my Associate of Risk Management and Associate of General Insurance certifications through the program, which provided a lot of educational training on risk management.

One of my favorite things about the culture at Willis Towers Watson is our colleagues’ willingness to share their knowledge. Senior leaders are very approachable and happy to provide their insights and advice to more junior colleagues. I also like that the company’s culture is based on prioritizing and recognizing teamwork, which leaves no room for one-upmanship.

What I like the most about working at Willis Towers Watson is that we have all of the resources and opportunities that a global company has to offer while still having the close knit feel of a smaller organization where colleagues are encouraged to interact with everyone, including senior leadership.

One of the things that surprised me the most is our unwavering commitment to I&D, which makes everyone feel comfortable in bringing their true self to work. Also, I really like the fact that all colleagues have the opportunity to lead and take part in the company’s Inclusion Networks as well as to get involved in Willis Towers Watson’s global and regional I&D initiatives.

I’d like to continue making a positive and significant impact on Willis Towers Watson’s I&D initiatives in the future. Maintaining an inclusive workplace environment is beneficial for all of our colleagues and it also allows us to deliver the best possible solutions to our clients.

Just do it! The insurance industry has been a well-hidden gem in the world of financial services for a long time, but there are incredible opportunities for career development and growth for people of all educational, professional and personal backgrounds.

After a variety of previous roles with insurers and brokers, I joined Willis Towers Watson as a client services team leader in Major Accounts (now Manufacturing and Industrial, Services and Utilities) within GB Retail. I then moved into an account executive role, managing my own clients within the Natural Resources Utilities team. When my personal circumstances changed (I had a baby), Willis Towers Watson was really supportive in enabling me to move into my current job where I can bring my industry knowledge and relationships to bear but also work with more flexibility. Recently, I have been promoted to lead the GB Retail Wordings Team and deputise managing the wider P&C Wordings team, both of which are exciting career opportunities within WTW.

Our team works on wordings to establish the best insurance cover for clients. I provide technical knowledge and wordings analysis, including property, casualty, motor, personal accident and travel coverage.

One of the key challenges is the non-standardized nature of the policy wordings, as each insurer has its own bespoke style. This presents an opportunity to learn something new every day, as well as use the knowledge I’ve gained throughout my career.

There is a wealth of training and development opportunities available, whether personal (interpersonal communications and confidence building) or technical/IT-based support. I have completed many courses both face-to-face and electronically – including onsite “Lunch and Learn” sessions – and enjoyed the experience.

I had an opportunity to work on the Model Office in 2012, in which the processes and roles of the client teams were mapped to help improve operational efficiency.
Also, I was honoured to be nominated and voted in as an Employee Representative (ER) through two consulting projects, and be the chair of the ERs in face-to-face meetings with senior management.

I take pride in helping my team develop and watching their careers progress.

The culture is changing – for the better. Management is taking a fresh view on everything and making appropriate changes, which is encouraging.

The people who work here are very knowledgeable and, because of its size and internal network, there’s always someone who is able to help – or can recommend someone who can!
I’m very lucky that as my life outside of work changed, Willis Towers Watson helped me find a position that fits with my home life.

I was pleasantly surprised to learn of the width and breadth of knowledge, and the longevity of service of colleagues.

I’m very glad I have the opportunity to work at Willis Towers Watson and hope that my career here lasts a long time. I hope to be a go-to person for technical knowledge and be in a position to one day lead the team if the opportunity arises.

Join Willis Towers Watson! It’s an interesting company with many different roles to consider and opportunities to learn and develop.