Business operations Associate Manager

About WTW

Willis Towers Watson (NASDAQ: WTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.
We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
Together, we unlock potential.

About Role

This is a senior business operations and project management role with analytical, financial and administrative touchpoints. It is not positioned as a dedicated finance or administrative support role. The recommended recruitment title is “Client Advocacy Business Operations & Project Manager”. The role holder is expected to demonstrate client focus, teamwork, integrity, respect and excellence; contribute to an inclusive working environment; protect confidential information; and comply with applicable WTW policies, controls and risk-management requirements.
 

Principal Accountabilities

Project and Business Management
•    Own and coordinate multiple business initiatives and projects from planning through implementation and closure.
•    Develop and maintain integrated project plans, milestones, action logs, dependencies, risks and governance updates.
•    Coordinate recurring business processes, client-planning activities, meetings, special initiatives and Client Advocacy priorities across functions and locations.
•    Proactively identify delivery issues, determine practical next steps, secure stakeholder commitment and escalate material risks with clear recommendations.
•    Drive open actions to closure, challenge delays constructively and ensure work is completed to agreed timelines.
•    Prepare concise project updates, decision papers, presentations, planning materials and leadership communications.
Data, Financial and Analytical Support
•    Coordinate monthly RAFT activity by gathering information, validating data, tracking completion and supporting timely reporting.
•    Support the monthly accounts receivable process by reviewing balances, identifying outstanding items, preparing reports and coordinating follow-up with appropriate stakeholders.
•    Gather, reconcile and connect information from multiple systems and data sources to support planning and operational decisions.
•    Lead initial investigation of financial, account and business queries, identify root causes and engage the appropriate subject-matter experts.
•    Maintain trackers, dashboards, reports and management information used to monitor activity, trends, service metrics and deliverables.
•    Review data for accuracy, consistency and completeness; investigate discrepancies, control gaps and data-quality issues, and coordinate corrective action.
•    Use advanced Excel capability to analyse complex data and translate findings into clear insights, options and recommendations.
Stakeholder and Process Leadership
•    Act as the central coordination point for assigned initiatives, ensuring clear ownership, communication and follow-through.
•    Partner with Client Advocacy colleagues, Finance/GFA and cross-functional teams to collect information, clarify requirements and progress shared priorities.
•    Engage senior stakeholders confidently, ask informed questions and influence outcomes without direct authority.
•    Build effective cross-functional relationships and establish disciplined, sustainable ways of working.
•    Identify opportunities to improve reporting, controls, workflows and operational processes, and support implementation of agreed improvements.
•    Support effective use of business systems, including NOVA where available, to strengthen reporting, data management and operational delivery.
•    Handle sensitive business and client information with discretion and in accordance with WTW policies, controls and risk-management requirements.
 

Skills

•    Knowledge of cost accounting standards and practices.
•    Ability to work independently and manage multiple projects.
•    Advanced proficiency in Microsoft Office products, particularly Excel and PowerPoint, with the ability to create robust analyses, dashboards, and management ready presentations.
•    Strong analytical thinking and structured problem solving, with exceptional attention to detail and a commitment to data accuracy.
•    Excellent organisation and time management skills, with the ability to balance competing priorities, meet recurring deadlines, and adapt to evolving business needs.
•    Clear and confident written and verbal communication, with a strong customer and client service orientation.
•    Demonstrated initiative, accountability, adaptability, and a continuous improvement mindset.
 

Shift timing: 630pm - 330am 

•    Essential
•    Substantial experience in project management, programme coordination, business operations, operational reporting or a comparable professional-services environment.
•    Demonstrated ability to independently lead complex activities involving multiple stakeholders, priorities and dependencies.
•    Strong analytical and numerical capability, including advanced working knowledge of Microsoft Excel and proficiency across Microsoft Office applications.
•    Experience managing recurring financial or operational processes, including account, receivables, activity or management reporting.
•    Experience investigating ambiguous business issues, connecting information across sources and recommending practical action.
•    Excellent organisation, planning, written and verbal communication, and stakeholder-management skills.
•    Sound business judgement, strong attention to detail and a consistent record of delivering accurately with limited supervision.
•    Ability to prioritise competing responsibilities, meet recurring deadlines and adapt to changing business needs.
•    Confidence communicating with senior stakeholders and influencing cross-functional teams while maintaining professionalism and confidentiality.
Preferred
•    Bachelor's degree in business, finance, analytics, operations or a related discipline.
•    Experience within WTW or a similar insurance, broking, consulting or professional-services organisation.
•    Knowledge of WTW business processes, terminology and organisational structure.
•    Experience with NOVA, data-management platforms, dashboards or comparable business systems.
•    Experience preparing reports, presentations and recommendations for senior leadership.
•    A recognised project-management qualification such as PRINCE2, PMP or Agile certification. 

Application process:

• Application review
• Virtual or in person interviews
• Technical assessment / interview
• Offer & onboarding

WTW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.