Claims Advisor - Financial Lines

We are looking for a full-time Claims Advisor with experience in all lines of financial and professional lines insurance to join the Australian Claims Team. This role can be based in Melbourne, Sydney, Brisbane, or Perth and may require occasional interstate travel based on client and business needs.

In this role, you will provide claims advocacy for national clients by offering technical advice and support throughout the claims process. This includes commercial settlement negotiations directly with the carrier(s) on risk and creative problem-solving. You will act as an advocate for all Financial Lines claims classes, including professional indemnity, cyber liability, management liability, employment practices liability, medical malpractice, Directors & Officers, Warranties & Indemnities, and statutory liability.

The Role

• Manage a portfolio of claims across Financial lines
• Provide advice, reporting, and support to clients in negotiating and settling losses, partnering with the client advocate broker as needed
• Work with and guide client advocate brokers to manage clients’ expectations throughout the life of a claim
• Meet with clients and prospective clients to demonstrate claims management expertise
• Negotiate on behalf of clients with insurers and/or insurer-appointed representatives (e.g., panel lawyers)
• Engage with all relevant parties to resolve coverage disputes
• Provide claims advice for specific Finex classes/industry-specific clients and internal stakeholders
• Conduct or cooperate with claims reviews (online/onsite) and periodic legacy claims audits/reviews
• Provide claims-specific inputs to client tender processes (Request for Proposal), working with the client advocate and meeting with prospective clients as required
• Collaborate with the Financial Lines claims leader and team members to support the management of client claim portfolios and further develop skills and expertise
• Contribute to claims thought leadership

The Requirements

• Law Degree or equivalent formal qualification would be highly regarded but is not a prerequisite
• Cert IV in general insurance and Diploma qualification (or equivalent experience) would be highly regarded but is not a prerequisite
• Holder of all regulatory licenses, permissions and technical or other requirements applicable under local legislation 
• Seeking highly organised, detail focused individual who takes pride in their work
• Knowledge of insurance regulations, guidelines and legislation
• Excellent communication skills (both verbal and written)
• Strong ability to build and manage relationships
• Sound ability to facilitate training and presentations
• Proficiency in Microsoft Office and Outlook
• Some travel will be required, and you are required to have a valid and appropriate driver’s licence

Why Join WTW?

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

• Annual bonus
• Company paid salary continuance insurance
• Life and TPD insurance 
• Hybrid working
• Networks (Gender, Wellbeing, Pride)
• Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds. 

In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.