Claims Team Leader

About Us

WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. 
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.

Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day. 

The Opportunity

From day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills. You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what we do and how we do it.

As Claims administrator and team leader your key responsibility will be to carry out claims management operations and team management, within the framework of a standardized and normalized procedure.  

You’ll be working on real client projects performing the following tasks:

• Registration of the FNOL (First notification of Loss)     
• Instruction of the file on receipt of the documents required to process the claim
• Potential appointment of a loss adjuster 
• Compensation of the claim (settlement while respecting the client's commitments: deadline and quality)
• Ensuring the day-to-day relationship with (internal) clients (telephone and written) relating to the contracts for which he/she is responsible.
• Depending on the amount, taking decisions, or referring the case to his/her team leader 
• Informing the client of ongoing actions
• Updating statistical reports

As a team leader, you will be responsible for:

• Setting Objectives
• Providing Guidance
• Motivating the Team
• Facilitating Communication
• Making Decisions
• Managing Resources
• Providing Feedback
• Resolving Conflict

What You’ll Bring

We are looking for highly driven with solid interpersonal skills. A colleague looking to join in a large and dynamic organization.

• Advanced Microsoft Office 365 (Excel, Word, PowerPoint) skills
• Knowledge of the basics of insurance contracts is an advantage
• Knowledge of motor insurance line of business
• Relational and writing skills
• Priority management
• Rigor and respect of rules, procedures and deadlines
• Teamwork 
• Organization 
• Analytical skills and ability to synthesize
• Autonomy
• French proficiency minimum expected C1

Why WTW?

At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!

WTW is an equal opportunity employer.