Client Success Manager - Compensation Software

Join Our Team as a Client Success Manager - Transform Client Experience with WTW!

Are you passionate about building meaningful relationships and eager to drive success for both clients and your career? WTW is looking for a proactive and dedicated Client Success Manager to join our dynamic team in North America. This role offers you the chance to make a significant impact by managing and enhancing the experience of our Rewa Software clients, forging lasting relationships with both new and existing clients by truly understanding their business needs and challenges. You'll act as a trusted advisor, making a real difference in their strategic direction.

What You'll Do:

Champion Client Engagement: Use your exceptional interpersonal skills to keep clients engaged, ensuring they receive maximum value from our solutions. Your efforts will directly influence client satisfaction and retention.

Expand Business Opportunities: With your deep understanding of compensation challenges and industry dynamics, you'll have the opportunity to introduce clients to additional WTW products and services that can benefit their business, helping them achieve more.

Collaborate and Innovate: Work closely with internal teams across WTW to brainstorm solutions, enhance service delivery, and continuously improve our product offerings based on client feedback.

The Role:

• Drive Client Success: Manage your own portfolio of accounts and ensure high levels of client satisfaction.
• Securing Software Renewals: maximize software renewals through implementing a frequent and thoughtful communication strategy, identifying and addressing renewal risks in early stages.
• Deliver Exceptional Service: Exceed client expectations by providing responsive, considerate, and effective support, turning every client interaction into a delightful experience.
• Pioneer Client Solutions: Step into complex situations without a clear precedent [JE(oP1] and creatively guide resolution, setting new standards for problem-solving.
• Identify Expansion Opportunities: Proactively explore and identify opportunities for growth within your assigned accounts, both through upselling our solutions and cross-selling into adjacent practices.

         Key Metrics

• Renewal retention rate
• Upsell of related products and services

        Top Competencies Required

• Focusing on Clients
• Driving Excellence
• Influencing Stakeholders
• Working in Teams
• Business Acumen
• Sales Mindset

The Requirements:

• 5+ years experience in a Client Success Role in a software or digital product environment 
• A foundational understanding of Total Rewards and/or compensation management processes 
• Proven track record of maintaining and growing business relationships
• Excellent listener – able to probe, understand the issues, and respond with correct solutions
• Must be client focused and have excellent client relationship management skills
• Demonstrated ability to perform in a team environment
• Commercial growth mindset