Facilities Services Coordinator

An exciting opportunity has emerged to join WTW’s Facilities Services team at our stunning Sydney office! As part of WTW’s Global Real Estate and Workplace Solutions (RE&WS) team, Facilities Services oversees the working environment, including our buildings, reception, workspaces, catering, meeting rooms, mail, safety, and security.

Join a truly inclusive and supportive team with continuous opportunities for learning and development. There is excellent career progression for the right candidate. This is a full-time, office-based role. As a Facilities Services Coordinator, you will be a key contact for both internal and external clients, performing a variety of tasks. You will work collaboratively with the team to achieve local and global RE&WS and Facilities objectives.

The Role

• First point of contact for colleagues, visitors and clients to the office and assist with queries whilst providing high level customer service and support 
• Perform all duties related to reception including call handling and visitor management
• Ensure visitors are identified in accordance with security procedures and are given necessary safety information
• Arranging local, interstate and international couriers; coordinating the distribution of incoming and dispatch of outgoing mail 
• Ensure customer-facing conference rooms and meeting rooms are neat and presentable, stocked with equipment and/or refreshments daily, as required
• Organise catering as required
• Perform daily maintenance and inventory of basic meeting room equipment such as Poly Studio bars, tables and chairs, lighting and air conditioning
• Develop and maintain strong relationships with caterers and local vendors
• Monitor the local Facilities Services mailbox and respond promptly to enquiries
• Assist with colleague office inductions and tours
• Ensuring the office cleaning schedule is completed daily by our cleaning partner
• Assist with overseeing stationery and office supplies
• Work with building management, office management, Corporate Real Estate and outside vendors to arrange for repairs and maintenance relative to office furnishings, fixtures, equipment, space, and services
• OHS support as needed including Fire Warden and First Aid Training

The Requirements

• Proven experience in a professional office environment providing general office support
• Exceptional customer service skills
• Strong people skills, and the ability to deal professionally with clients, vendors and associates on the phone and in person
• Ability to adapt to different people, situations and changing priorities with grace and flexibility as well as demonstrating an appropriate sense of urgency
• Reliable and punctual
• Strong organisational skills, with demonstrated ability to multi-task and prioritise effectively
• A strong focus on detail and accuracy of work
• Strong time management skills
• Ability to communicate openly and effectively both verbally and in writing 
• Intermediate knowledge of Microsoft Office including Word, PowerPoint and Outlook
• Confidence with trouble shooting and basic knowledge of AV equipment in a meeting room environment
• Occasional time commitment outside of normal business hours

Why Join WTW?

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

• Annual bonus
• Company paid salary continuance insurance
• Life and TPD insurance 
• Networks (Gender, Wellbeing, Pride)
• Career Growth – internal opportunities and development programs

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds. 

In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.