Facilities Services Manager

The Real Estate & Workplace Solutions (RE&WS) function delivers the workplace environment, processes, services, and resources that help colleagues thrive and meet client needs. This includes hard and soft FM services, workplace experience, vendor/contract management, sustainability, security, and business continuity.

This role combines strategic facilities management, vendor/contract oversight, and office operations leadership with administrative coordination responsibilities in Norway.

The position ensures smooth, efficient, and safe workplace operations while enabling a high quality colleague experience. It requires strong coordination, stakeholder management, and the ability to balance strategic initiatives, operational excellence, and hands on problem solving.

Tasks and Responsibilities

Facilities Management & Workplace Operations

• Manage daily office operations including cleaning staff, catering, meeting space management, and general office services.
• Oversee hard and soft FM services, maintenance, workplace repairs, cleaning, ergonomics, and space planning.
• Act as primary point of contact for the IFM (Integrated Facilities Management) contract.
• Conduct and coordinate preventive and corrective maintenance programs.
• Administer access control and physical security systems.
• Lead local real estate–related projects, office moves, upgrades, and refurbishments.
• Drive sustainability initiatives including energy efficiency, waste reduction, and water conservation aligned with WTW goals.

Vendor & Contract Management

• Build and maintain strong vendor relationships across Southern Africa, Eastern Africa and Mauritius.
• Approve invoices in accordance with company policies.

• Monitor contract performance and compliance with company standard

   

   

Budgeting & Financial Management

• Monitor spending, forecast costs, and identify saving opportunities without compromising service standards.
• Maintain procurement documentation and financial reporting for audit compliance.

Health, Safety, Security (HSE) Compliance & Business Continuity (BCP) Reporting, ESG Data Collection

• Act as the local owner of workplace OHS documentation, ensuring records, risk assessments, inspections, and action plans are maintained and auditable in line with Norwegian and WTW requirements.
• Prepare and contribute to regular reporting on OHS performance, incidents, near misses, and corrective actions for local leadership and relevant Group functions.
• Ensure workplace related compliance risks are identified early and escalated appropriately
• Provide support to CEEMEA FS Leads on ESG Data collection, ensure accurate data entry, provide training and guidance to FS Leads
• Provide guidance to SEAM Offices on all Global tasks, OHS, ESG, Security and Access, Adhoc tasks as needed.

Event & Hospitality Coordination

• Plan and execute internal events such as WTW Day, seasonal celebrations, and leadership meetings.
• Support client facing events in collaboration with Sales and Marketing as well as business leaders.
• Ensure consistent branding, signage, and hospitality standards.

IT & AV Coordination

• Act as the local workplace IT liaison, ensuring effective collaboration between colleagues, Group IT, Service Central, and external IT service providers.
• Coordinate onboarding and offboarding from a workplace perspective, including hardware setup, access readiness, equipment returns, and workspace configuration in close partnership with HR and IT.
• Support the availability and reliability of meeting room technology, AV solutions, and digital collaboration tools, ensuring a seamless user experience in day to day operations and client facing settings
• Maintain accurate inventory records of workplace IT and AV assets and coordinate replacements, upgrades, and disposals in line with internal policies.
• Escalate recurring issues, risks, or improvement opportunities related to the digital workplace to relevant Group or Regional stakeholders.

Cross Functional Support

• Support HR with onboarding/offboarding, workspace readiness, and colleague experience.
• Support Finance with procurement workflows and invoice management.
• Coordinate with Marketing on branding, signage, and event materials.

Education Level and Experience

• Higher education in business administration, management, facilities management, or related field. 
• Between 2 to 5 years of experience in facilities management, office operations, executive support, and vendor management. 
• Knowledge of workplace OHS regulations. 
• Strong experience within project management. 
• Familiarity with IT systems and AV technology troubleshooting

Preference will be given to applicants from designated groups, in line with the South African Employment Equity Act.

WTW is committed to finding opportunities to promote workplace flexibility when possible based on the needs of our customers and the company. 

We are pleased to say that this role meets the criteria for flexible work. 
 

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com”