Facilities Services Specialist

Note: This is an in-office role in our Irvine, CA office

The Role

The major accountabilities of the FS Specialist role are currently as follows, but these may change in conjunction with the ongoing evolution of WTW FS operating model.

• The role is primarily based in the Irvine office, but will support all SoCal Market remote support, occasional on-site high profile event support, and have responsibility for annual OHS/Safety & Security documentation/audit compliance requirements for these offices (Irvine, Los Angeles, San Diego, and Honolulu).
• Work collaboratively with office leadership and corporate function colleagues to build trusted relationships, identify local business requirements, provide operational expertise and guidance, streamline processes, mitigate risk, develop support solutions that ensure the beneficial and cost-effective use of local, regional or global resources, and ensure local compliance with company policies and standards (e.g. security, compliance, branding, record management et al)

• Assist with Corporate Real Estate team and local business leadership on successful completion of real estate projects for office(s) in the jurisdiction and share related learnings with others.

• Manage relationships with select external partners and stakeholders, as deemed necessary by business  and/or other appropriate corporate functions, with agreement of REWS leadership

• Work with the Facilities Services Lead to tailor and implement service metrics consistent with global or regional standards; share standards and metrics with local business leaders as required.
• Champion initiatives that improve the firm’s profitability and service levels, manage/support related change management activities to reduce business disruption, and ensure FS involvement contributes to successful achievement of intended objectives.
• Be fully knowledgeable of Willis Towers Watson policies and procedures and help ensure compliance plus expected behaviors and practices by colleagues in the office through communication, education and local office protocols.
• Maintain knowledge and awareness of regulatory issues and obligations related to facility operations requirements for the assigned geographies. 
• Regularly monitor financial reports in order to control office operating costs in a prudent manner, i.e. without having adverse impact on the business.
• Periodically approve non-trade supplier invoices in accordance with firm’s Approval Matrix and provide troubleshooting guidance to invoice coders when necessary.
• Support and manage incoming Newfront integration for Irvine Market
• Use WTW values (client focus, teamwork, integrity, respect, and excellence), related behaviors and our commitment to inclusion and diversity to underpin this role and guide overall performance objectives. 
   

The Requirements 

• Experience with hands-on operations management of business support functions within a client-focused professional services environment. 
• Customer service orientation with a strong desire to deliver value-added support to external and internal clients. 
• Ability to create an environment of sound decision-making, ownership and accountability at all levels by communicating a clear stance on key issues. 
• Success in the development and implementation of office processes, procedures and guidelines that drive efficiency and service excellence.  
• Effective influencing skills, underpinned by strong written and verbal communication skills, are used to facilitate the understanding of a full range of views and develop support for business initiatives, and to assist key stakeholders in reaching satisfactory resolutions. 
• Recognized as a positive change agent in response to changing business dynamics and support requirements. 
• Proven strength in building positive working relationships with various constituents, especially local, Regional and Geography colleagues, with a focus on business productivity. 
• Demonstrated analytical, organizational, project management, problem-solving and decision-making skills used to respond to the needs of diverse stakeholders. 
• Must be proficient in MS Office applications (Word/Excel/Powerpoint).
• May occasionally require additional commitment outside of normal business hours, or distant travel to one of the SoCal offices, sometimes without much notice provided. 
• In addition to requirement for occasional travel within role’s jurisdiction, some travel may also be required for WTW meetings related to broader geography and/or corporate project activities.
• Proficiency in the use of technology (e.g. Poly Studio, MSTeams, etc.)
• College/University degree preferred, but High School diploma, certificate or official equivalent is minimum education requirement 

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $80,000.00-$100,000.00 USD annually. This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identity theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance, and other work/life resources. 
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

EOE, including disability/vets