Fraud Prevention Agent

Join us as a Fraud Prevention Agent within our Outsourcing line of business. You will work both with the ScamScan Team and Member Verification Team. 

As part of ScamScan team, you will be making outbound calls to help our members who are transferring their occupational pension schemes to a new provider. You will undertake a due diligence discussion with the member to ascertain and confirm the details and driving factors of the transfer request and highlight any potential areas of concern that could expose the member to a scam. The “Member Verification Team” supports the wider business where enhanced levels of identification are required at any point throughout our processes. This is achieved through direct conversations with the members and the use of biometric technology.

The Role

• Review information provided in the pretransfer questionnaire.
• Update our internal systems and book members in for their appointments.
• Hold an engaged discussion with the member to review their responses and where necessary probe further to ensure we have an accurate picture of their transfer objectives and their identity.
• Identify and analyse areas of potential concern.
• Engage with scheme trustees 
• Work closely with the administration teams to assist them in proceeding cases in a smooth professional manner.

What You'll bring

• Keen to provide an exceptional service, with a positive and caller focused attitude

• Knowledge of Personal Pensions is preferred

• Proficient in Microsoft Office and SharePoint.

• Good communication skills

• Natural problem solver, able to work to a high level of accuracy

• Able to work well under pressure and meet solo / team targets

What We Offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com