Global Process Owner - Order-to-Cash

We are seeking a senior executive to lead the enterprise-wide Order-to-Cash end-to-end process by integrating Global Process Ownership (GPO), Global Business Services, and AI-enabled transformation. This leader will define the strategic direction, governance, and operating model for scalable global Finance processes that improve cash flow outcomes, customer experience, and operational efficiency.

The Global Process Owner is accountable for end-to-end process design, governance, performance, and continuous improvement across regions, business segments, and delivery organizations. The role serves as the primary authority for global process decisions and establishes the roadmap needed to strengthen billing, collections, cash application, and dispute and deduction resolution.

The ideal candidate is a forward-thinking strategist and operator who combines deep Order-to-Cash expertise with enterprise transformation leadership. Working cross-functionally, this leader will simplify and standardize processes, manage enterprise risk, and apply automation where it supports the intended business outcome.
This role can be located anywhere, with preference for candidates who can work or overlap with the US Eastern Time zone.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Strategic Leadership
•  Own the enterprise Order-to-Cash process architecture, strategy, governance framework, and performance outcomes, including the Order-to-Cash end-to-end process. 
•  Develop and execute a multi-year transformation roadmap that aligns Finance priorities with end-to-end process optimization, automation, and AI-enabled transformation.
•  Partner with executive leadership to define short- and long-term strategies that support enterprise objectives and improve cash flow outcomes.
•  Act as the senior decision authority for global process design, standards, controls, decision rights, and exception governance.

Global Business Services & Process Excellence
•  Lead the design and optimization of global delivery models across billing, collections, cash application, and dispute & deduction resolution.
•  Establish the process performance framework and use data to prioritize improvement opportunities and corrective action.
•  Monitor process health through approved measures, including DSO, CEI, BDR, and cash application effectiveness.
•  Champion standardization and digitization while enabling legitimate local requirements through clear exception governance.
•  Identify process risks, control gaps, and data limitations, and ensure appropriate mitigation plans are established.

AI & Digital Enablement
•  Champion a process-first approach, with technology solutions following a clear understanding of the business problem and intended financial outcome.
•  Identify high-impact uses of AI, generative AI, intelligent automation, process mining, and advanced analytics across Order-to-Cash.
•  Partner with technology, enterprise architecture, data, and AI enablement teams to translate approved process requirements into scalable solutions with appropriate controls.
•  Ensure responsible AI governance and value realization while building organizational capability.

Transformation & Change Leadership
•  Lead and drive initiatives approved on the Order-to-Cash transformation roadmap, ensuring alignment, funding, and stakeholder ownership.
•  Govern the transformation portfolio and establish milestones, readiness criteria, measures, and decision forums for major initiatives.
•  Lead cross-functional teams through process discovery, current-state assessment, future-state design, and implementation.
•  Simplify and improve processes before introducing automation, reducing unnecessary variation while protecting required controls.
•  Build commitment across business units and service centers by serving as a visible and influential change leader.

 

•  Bachelor's degree required; MBA or advanced degree preferred, ideally in Finance, Accounting, or a related field.
•  15+ years of progressive leadership experience across Order-to-Cash, Bill-to-Cash, GBS, shared services, transformation, or process excellence in a global enterprise.
•  Proven record of leading enterprise-wide transformation with measurable impact on DSO, collections effectiveness, and cash conversion.
•  Experience implementing AI, automation, or advanced analytics in Order-to-Cash operations.
•  Experience working in multinational and complex matrixed organizations, including shared service environments.

Critical Competencies
•  Deep expertise in end-to-end Order-to-Cash process design and ownership within a Global Process Owner operating model.
•  Strong financial acumen, including understanding of Bill-to-Cash performance, DSO drivers, and receivables-based liquidity management.
•  Strategic and operational leadership with the ability to translate enterprise priorities into process decisions and measurable outcomes.
•  Exceptional stakeholder management and influencing skills across Finance, Business Operations, Technology, and external partners.
•  Strong change leadership and people development capabilities.
•  Demonstrated success building cross-functional partnerships that drive innovation and strengthen Order-to-Cash performance.

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified

Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $170,000.00 - $200,000.00 USD annually.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off  (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability/vets