Global Project Maintenance Analyst

As a Project Maintenance Analyst, you will be responsible for supporting the consultants in the business in reviewing terms and conditions for standard contracts, setting up and updating of system project codes, and creation of customers. This covers North America, EMEA, LATAM and APAC regions. These functions are important to downstream processes in ensuring consultants charge their time accordingly so that clients are accurately billed and revenue is correctly recognized.

Performance Objectives:  
Excellence
•    Review project setup requests for valid terms and conditions, signatures and approvals
•    Setup indirect and special project code requests
•    Process project changes and updates requested by the business.
•    Perform peer reviews on all changes to ensure accuracy and completeness.
•    Perform assigned lead roles and ad hoc tasks
•    Generate and perform necessary corrections/actions on the following tasks on a weekly basis:
o    Agreements and Budgets Exception Report 
o    Consolidation Exception Report 
o    Intellectual Capital Task Validation Report 
o    Project Classifications Violation Report 
o    Task DFFs Different from Project Classifications 
o    Transfer Price Schedule Exception Report 
o    Terminated Key Member Report
•    Successfully handle most non-routine issues, asking help from Reviewers as needed and escalate to Supervisor issues that cannot be resolved
•    Ensure all work is performed in accordance with targets
•    Plan and organize work so that Service Level Agreement objectives are realized
•    Contribute ideas and actions towards the continuous improvement of processes within area of influence
•    Understand and apply Willis Towers Watson Contract to Cash processes, policies, procedures and internal control standards.

People
•    Interface with other GFS teams to ensure compliance with cross-team responsibilities
•    Make strong contributions to the productivity of the team.
•    Work effectively within the team dynamic
•    Recognize and communicate potential issues to Reviewers/Supervisor as appropriate; suggest viable solutions for improvement
•    Support and attend all coaching/mentoring sessions with Reviewers and Supervisor

The Requirements

•    2+ years experience working in Billing
•    Oracle (or other ERP platform) Project Accounting, Accounts Receivable experience
•    Experience in shared services/internal service delivery role desirable
•    Understanding of accounting processes
•    Skilled in customer service interactions/ability to communicate with professional image/customer-focused mindset through various channels (e.g. phone, e-mail, etc.)
•    Being adaptable to learn new processes, concepts, and skills
•    Ability to interpret and analyze financial data
•    Good data entry skills
•    Ability to pay attention to detail
•    Ability to resolve exceptions and disputes
•    Ability to work well under pressure and meet deadlines
•    Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills
•    Ability to work in a team as well as independently
•    Excellent verbal and written communication skills
•    Ability to be flexible with position duties and scope of work
•    Strong knowledge of MS Excel
•    Proficiency in MS Word, Access, and Powerpoint
•    Associates degree in Accounting, Finance or related field

WTW is an Equal Opportunity Employer